Experience

AMCOR | American Metal Chemical Corp

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2018 - Present

  *Collaborate with all levels of the organization to maintain AMCOR’s values to both vendors and customers nationwide. *Identify client needs, provide solid recommendations, and build customer relationships. *Effectively work with teammates and business partners to facilitate smooth customer experiences. Interpret data in NetSuite, identify areas that require process improvement, and collaborate with a team to implement changes. *Analyze, optimize, and oversee plant inventory in order to provide timely rush orders to customers. *Evaluate suppliers and negotiate contracts with vendors to maintain AMCOR’s commitment to cost-effective shipping modes and schedules. *Mentor and train new associates throughout the on-boarding process. Show less



Action Bag Company

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Key Account Manager

  • Feb 2017 - Jul 2018

  • Develop trust relationships with major customers to ensure they do not turn to competition• Acquire a thorough understanding of key customer needs and requirements• Continuously learn about new products and solutions to meet and exceed customer needs• Expand the relationship with existing customers by continuously proposing solutions that meet their objectives• Resolve any issues and problems faced by customers and deal with complaints to maintain trust• Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics Show less

• Customer Service Representative

  • Sep 2014 - Feb 2017

  • Open customer accounts by recording account information.• Maintain customer records by updating account information.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Contribute to team effort by accomplishing results as needed.

• Warehouse Worker

  • Jun 2010 - Sep 2014

  • Pack, stock, organize and rearrange products in warehouse. • Keep neat and clean warehouse premises. • Organize and maintain records of inventories up to date.• Monitor and manage inventory control.• Manage and handle shipping, loading and unloading of products• Produce reports for production time



S. Walter Packaging

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Key Account Manager

  • Feb 2017 - Jul 2018

  • Develop trust relationships with major customers to ensure they do not turn to competition • Acquire a thorough understanding of key customer needs and requirements • Continuously learn about new products and solutions to meet and exceed customer needs • Expand the relationship with existing customers by continuously proposing solutions that meet their objectives • Resolve any issues and problems faced by customers and deal with complaints to maintain trust • Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics Show less