Basil Thamer
Technical Support Manager at InfoTech Business Solutions- Claim this Profile
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Topline Score
Bio
Credentials
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Nutanix Certified Master 5 - Multicloud Infrastructure
NutanixJul, 2022- Sep, 2024 -
Veeam Certified Engineer 2021 (VMCE 2021) v11
Veeam SoftwareSep, 2021- Sep, 2024 -
Nutanix Certified Services Core Infrastructure Professional
NutanixFeb, 2021- Sep, 2024 -
Nutanix Certified Professional 5 - Multicloud Infrastructure
NutanixOct, 2020- Sep, 2024 -
Nutanix Certified Sales Representative: Level 2
NutanixJul, 2020- Sep, 2024 -
Nutanix Certified Sales Representative: Level 3
NutanixJul, 2020- Sep, 2024 -
Nutanix Certified Sales Representative: Level 1
NutanixJun, 2020- Sep, 2024 -
Nutanix Certified Systems Engineer: Level 1
NutanixJun, 2020- Sep, 2024 -
NSE3 Fortigate Entry Level
FortinetJan, 2020- Sep, 2024 -
Cisco Meraki Network Operation - CMNO
CiscoJan, 2019- Sep, 2024 -
VMware vSphere 6.5
VMwareOct, 2018- Sep, 2024 -
Cisco Certified Specialist - Collaboration Core
CiscoMar, 2021- Sep, 2024 -
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
CiscoMar, 2018- Sep, 2024 -
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
CiscoSep, 2019- Sep, 2024 -
NSE2 Network Security Associat
FortinetJan, 2020- Sep, 2024 -
Deploying Cisco Unified Contact Center Express (UCCXD)
CiscoOct, 2018- Sep, 2024 -
NSE 1 Network Security Associate
FortinetMar, 2019- Sep, 2024 -
VMware Certified Professional 6.5 – Data Center Virtualization
VMwareJan, 2019- Sep, 2024 -
Cisco Video Network Specialist
CiscoMar, 2018- Sep, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco
Experience
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InfoTech Business Solutions
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Iraq
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Manager
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Feb 2022 - Present
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InfoTech Business Solutions s.a.l.
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Iraq
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Information Technology & Services
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1 - 100 Employee
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Senior Technical Support Engineer
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Mar 2020 - Mar 2022
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Iridium Solutions
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Iraq
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Voice Data Network Engineer
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Jun 2018 - Mar 2020
• Design, implement and troubleshoot LANs, WANs, Network Segments,Internet and Intranet system• Configure and troubleshoot Cisco routers, switches, voice gatewaysand GSM gateways• Install, configure and troubleshoot Cisco UCM, Cisco Unity, IM &Presence, and UCCX Servers• Install Configure Imagicle Application Suite (IVR, QME, BillyBlues, Callrecording services)• Install, configure and troubleshoot VMware vSphere & vCenter• Install, configuring and troubleshoot Veeam Backup and Replication• Install and configure Cisco Unified Computing and HCI technologies
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Instructor
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Sep 2017 - Jun 2018
Voice over IP, Unified Communication, Cisco Unified Communication Express, and Network Routing and Switching Cources Voice over IP, Unified Communication, Cisco Unified Communication Express, and Network Routing and Switching Cources
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QiCard
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Iraq
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Financial Services
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400 - 500 Employee
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Voip Network Engineer
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Feb 2017 - May 2018
• Install CUCM, Cisco Unity, IM & Presence, and UCCX Servers• Configuring IP Phones.• Troubleshoot CUCM issues, Registration issues, and network related issues.• Administer CUCM, CM IM&P, UCCX, and Telepresence Endpoints.• Install and Configuring AQM Server.
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Network Engineer
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Nov 2015 - Jan 2017
• Install and support LANs, WANs, network segments, Internet, and intranet systems.• Design IP addressing, Configure Switches, Routers, Gateways, WAN links, Mikrotik environment.• Document Network Diagrams, processes, incidents, requests.• Analyze and isolate issues.• Monitor networks to ensure security and availability to specific users.
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Education
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2011 - 2015
Al-Nahrain University
Bachelor’s Degree, Information Engineering
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