Experience

Bloomin'​ Brands, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Service Desk Asscociate

  • May 2019 - Present

  Tampa/St. Petersburg, Florida Area



Verifone

• United States
• Financial Services
• 700 & Above Employee

• Computer Support Engineer

  • Aug 2018 - May 2019

  Clearwater, FL Assisted customers with hardware troubleshooting. Assisted customers with software installation, upgrades, and configuration.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Computer Support Engineer

  • Jan 2016 - Jun 2018

  Tampa, FL Performed front line hardware warranty support for a major computer retailer via phone, email, and chat.



Hillsborough county Supervisor of Elections

• Computer Network Specialist

  • Sep 2014 - Dec 2015

  Tampa, FL Performed Network Administrator duties on a network consisting of both physical and virtual servers and multiple network appliances. Provided desktop and printer support to office computers. Performed setup, testing and deployment of election equipment. Assisted with setup of a Mobile Device Management system to remotely configure and manage 1500+ Apple devices used to perform voter check-in on election day. Wrote a web application to assist with the tracking of election returns on election… Show more Performed Network Administrator duties on a network consisting of both physical and virtual servers and multiple network appliances. Provided desktop and printer support to office computers. Performed setup, testing and deployment of election equipment. Assisted with setup of a Mobile Device Management system to remotely configure and manage 1500+ Apple devices used to perform voter check-in on election day. Wrote a web application to assist with the tracking of election returns on election day. Wrote a web application to manage, track and visually display on a map the dispatch of technical support representatives to polling sites on election day. Show less



INTEGRA Business Systems, Inc.

• Programmer/Analyst

  • Sep 2007 - Aug 2013

  Clearwater, FL Wrote and maintained multiple data conversion tools to convert customer’s legacy data to a format usable by the software sold by Integra. This involved reverse engineering the legacy systems method of storing and indexing data and writing code to extract the required data and converting it to a format that could be imported into the document imaging software sold by Integra. Customer Legacy systems ranged from Unix based systems (HP-UX 11), Linux, and Windows based systems using both industry… Show more Wrote and maintained multiple data conversion tools to convert customer’s legacy data to a format usable by the software sold by Integra. This involved reverse engineering the legacy systems method of storing and indexing data and writing code to extract the required data and converting it to a format that could be imported into the document imaging software sold by Integra. Customer Legacy systems ranged from Unix based systems (HP-UX 11), Linux, and Windows based systems using both industry standard RDBMS systems and proprietary, “home grown”, databases. The conversion tools were written in a mix of C++, Java, Perl and unix/linux scripts as the situation dictated. Show less