Client Success Manager

• Jul 2021 - Present

Customer Engagement Leader

• Sep 2019 - Jul 2021

• Managed and Lead a diverse team in an retail environment. Created and facilitated training for multiple departments• Planned and hosted in store events, experience partnering with legal matrix partners. Supervised the safety and security of children's play facility• Built and maintained cross functional relationships with other department managers• Increased employee engagement by 15% and increased customer loyalty sales by 6%• Performed office administrative tasks such as on boarding and training new hires, payroll and schedulingmanagement, cash office management and bank deposits• Handled customer escalations and provided satisfactory resolutions• Equality, Diversity, and Inclusion ambassador, member of Diversity Inclusion & Coworker Engagement forum Show less

Customer Service Representative

• Apr 2015 - Sep 2019

- After-sales and resolutions proficient -Knowledge of logistics, inventory, delivery and receiving procedures -Returns and exchanges, price adjustments and problem solving -Cash handling and online ordering processing -Coworker of the month nominee -Diversity and Inclusion Coworker Engagement Forum

Tour Guide/ Host

• Jan 2011 - Feb 2015

Facilitated four hour length tours for up 20 guests • Provided an exceptional guest service experience • Highly effective interpersonal communication and planning skills to interact with clients, vendors, and guests • Provided information and direction to guests, completed cash and credit transactions • Experience in recreational activities at company hotels that included boating, fishing, and children's activities Facilitated four hour length tours for up 20 guests • Provided an exceptional guest service experience • Highly effective interpersonal communication and planning skills to interact with clients, vendors, and guests • Provided information and direction to guests, completed cash and credit transactions • Experience in recreational activities at company hotels that included boating, fishing, and children's activities

Supervisor

• Aug 2010 - Jan 2011

-Open/close cash handling and safe operations -Team management -Office management and organization -Part of the opening team for Disney Springs location -Open/close cash handling and safe operations -Team management -Office management and organization -Part of the opening team for Disney Springs location

Front Office Assistant

• May 2009 - Aug 2010

• Provided information for client calls and emails • Managed and organized office paperwork and filling systems • Provided information for client calls and emails • Managed and organized office paperwork and filling systems