Bashayer Alshamsan, ITIL®v4, DevOps®

Product Business Operation Specialist at THIQAH Business Services
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Contact Information
us****@****om
(386) 825-5501
Location
Riyadh, Saudi Arabia, SA
Languages
  • Arabic Native or bilingual proficiency
  • English Full professional proficiency

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Credentials

  • DASA DevOps Fundamentals Certified
    DevOps Agile Skills Association (DASA)
    Jun, 2023
    - Nov, 2024
  • The 5 Choices to Extraordinary Productivity
    FranklinCovey
    Jan, 2023
    - Nov, 2024
  • Developing Leadership Competencies
    IESE Business School
    Jan, 2022
    - Nov, 2024
  • The Emotionally Effective Leader Workshop
    coREACH
    Jun, 2021
    - Nov, 2024
  • 6 Courses in Software Product Management (Specialization)
    University of Alberta
    Jan, 2021
    - Nov, 2024
  • 6 Courses in Software Product Management (Specialization)
    University of Alberta
    Jan, 2021
    - Nov, 2024
  • Communication and Professionalism Programme
    PwC's Academy Middle East
    Jan, 2021
    - Nov, 2024
  • Leadership Development Programme
    Cranfield University
    Jan, 2020
    - Nov, 2024
  • Marketing Mix Fundamentals
    IE Business School
    Jan, 2020
    - Nov, 2024
  • Certificate in Operation Management
    Informa
    Dec, 2019
    - Nov, 2024
  • Leadership Development Program
    Human Resources Development Fund - HRDF - KSA
    Sep, 2019
    - Nov, 2024
  • ITIL Foundation V4 Certified
    RAKICT
    Aug, 2019
    - Nov, 2024
  • Strategic Planning
    King Saud University
    Jan, 2012
    - Nov, 2024
  • Etiquette Skills in the Workplace
    King Saud University
    Jan, 2011
    - Nov, 2024

Experience

  • THIQAH
    • Saudi Arabia
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Product Business Operation Specialist
      • Feb 2022 - Present

      ● Prepare new development plans and implementation programs in order to achieve compatibility between effective business operations and customer satisfaction.● Analyze data to generate business insights to identify weaknesses and recommend necessary changes in the business.● Improve and maintain products to ensure efficient workflow.● Present new demos to clients to explain the details of the products,and to deal with any concerns they may have.● Determine the main objectives of the team and supervise theirimplementation accurately according to a specific timetable.● Coordinate with stakeholders and inform them of all developmentsperiodically.● Prepare periodic technical reports on workflow, achievements,activities, and the most important lessons learned. Show less

    • Senior Product Business Operations Analyst
      • Feb 2019 - Present

      ● Developed reports on performance metrics to help management teams evaluate the effectiveness of existing programs and made improvements.● Represented Business Operations Team by implementing 30 workshops in 14 different cities.● Analyzed data to identify trends or recommend changes in products or services offered by the organization.● Identified problems and ensured that radical solutions were provided to prevent their recurrence in the future.● Trained staff on new processes or best practices identified during analysis. Prepared business analysis results in a set of reports and discussed them with officials. Show less

Education

  • King Saud University
    Bachelor's Degree, Accounting

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