Experience

Amazonas For U Foodstuff Trading LLC

• Food and Beverage Services
• 1 - 100 Employee

• Sales Manager

  • Aug 2022 - Present

  ● Manages sales forecast for all sales channels including Key Accounts (KA) (3 KA) & HORECA● Support the sales operation team to maximise team satisfaction, route performance, and key business results ● Manage/maintain relationships with existing customers and double the customer count within one year● Conduct market research (analyse competitors, food trends and export/ import legislation)

• Sales Administrator

  • Jul 2020 - Aug 2022

  ● Owned the management and translation of all SKUs’ labels and registration with the Dubai Municipality (DM) ○ This also included the registration of all new products and its labelling with the DM● Receiving and issuing of all B2B invoices and liaising between drivers and customers for sales order delivery ○ Managed 8 drivers and 48 routes with a customer base in excess of 500● Managed and reconciled accounts receivable for all online transfers and eCommerce payments● Preserve excellent levels of internal and external customer service Show less



Aljaber optical

• 1 - 100 Employee

• Sales Consultant

  • Jul 2019 - Jun 2020

  ● Management of customer orders ● Merchandising and daily sales administration ● Weekly store cycle count reconciled with the Head Office ● Management of customer orders ● Merchandising and daily sales administration ● Weekly store cycle count reconciled with the Head Office



Hawk Express

• United Kingdom
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2016 - Dec 2018

  ● Front office customer representative dealing directly with customers end-to-end ● Respond promptly to customer enquiries and speedy resolution to service tickets ● Oversee timely delivery and tracking of shipments directly with clients and export/ import status ● Using the CRM tool to monitor customer relationships ● Record details of enquiries, comments and complaints ● Front office customer representative dealing directly with customers end-to-end ● Respond promptly to customer enquiries and speedy resolution to service tickets ● Oversee timely delivery and tracking of shipments directly with clients and export/ import status ● Using the CRM tool to monitor customer relationships ● Record details of enquiries, comments and complaints