Basel Al-Shami

IT – OPERATIONS, STRATEGY AND GOVERNANCE at flydubai
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE

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Bio

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Credentials

  • Data Analysis with Python
    Coursera
    Nov, 2022
    - Nov, 2024
  • Data Analysis with Python
    IBM Skills Network
    Nov, 2022
    - Nov, 2024
  • Analyze Data to Answer Questions
    Google
    Mar, 2022
    - Nov, 2024
  • Ask Questions to Make Data-Driven Decisions
    Google
    Feb, 2022
    - Nov, 2024
  • Prepare Data for Exploration
    Google
    Feb, 2022
    - Nov, 2024
  • Process Data from Dirty to Clean
    Google
    Feb, 2022
    - Nov, 2024
  • Foundations: Data, Data, Everywhere. On behalf of Google and Coursera
    Google
    Sep, 2021
    - Nov, 2024

Experience

  • flydubai
    • United Arab Emirates
    • Airlines and Aviation
    • 700 & Above Employee
    • IT – OPERATIONS, STRATEGY AND GOVERNANCE
      • Oct 2022 - Present

      -Research coding solutions with python, R, and XML javascript programming languages to update ITSM script in ServiceDesk plus. -Review approval matrices documented in excel and update workflows. -Review Service catalog metrics. -Analyze huge amounts of data. -Measuring and monitoring IT compliance. -Developing standard operating procedures for IT systems to ensure compliance with corporate governance. -Research coding solutions with python, R, and XML javascript programming languages to update ITSM script in ServiceDesk plus. -Review approval matrices documented in excel and update workflows. -Review Service catalog metrics. -Analyze huge amounts of data. -Measuring and monitoring IT compliance. -Developing standard operating procedures for IT systems to ensure compliance with corporate governance.

  • National Paints
    • United Arab Emirates
    • Chemical Manufacturing
    • 700 & Above Employee
    • Customer Service Representative
      • Feb 2020 - Feb 2022

  • Al Shami Sugar & Grains Packing
    • United Arab Emirates
    • Packaging and Containers Manufacturing
    • 1 - 100 Employee
    • Web Developer
      • Jun 2019 - Jan 2020

      Worked as a web Developer/ IT support. -Collaborate closely with development managers, project managers, developers, designers, architects, testers, analysts, and documenters -Identity scope work and potential issues in partnership with the Implementation Project Manager and Consultant Worked as a web Developer/ IT support. -Collaborate closely with development managers, project managers, developers, designers, architects, testers, analysts, and documenters -Identity scope work and potential issues in partnership with the Implementation Project Manager and Consultant

  • KPMG Lower Gulf
    • United Arab Emirates
    • Accounting
    • 700 & Above Employee
    • Information Resource Management
      • Mar 2019 - Jun 2019

      Use computer hardware, software, and other technologies to store, secure and search important data. Depending on the client, that data may include tax information, customer sales records, medical charts, or other records that have been collected over a period of time. Use computer hardware, software, and other technologies to store, secure and search important data. Depending on the client, that data may include tax information, customer sales records, medical charts, or other records that have been collected over a period of time.

  • HERE Technologies
    • Netherlands
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Data Collector
      • Jan 2018 - Jan 2019

    • Data Entry Clerk
      • 2018 - 2019

    • Data Entry Specialist
      • 2018 - 2019

Education

  • Applied Science University
    Bachelor's degree, Software engineer
    2014 - 2018

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