Experience

Philadelphia Marriott Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Representative

  • Jun 2022 - Present

  Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes. Secure payment, verifying and adjusting billing as needed. Provide guests with room and hotel information, directions, amenities, and local interests. Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff. Complete cashier and closing reports, counting the bank at the end of each shift securely. Accept and record wake-up calls, delivering to the right department. Communicate any emergency, lost item or theft to proper security staff and/or authorities. Keep contingency lists in case of emergency and communicate any necessary messages. Show less



The GEO Group, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Administrative Assistant/ Case Manager

  • Apr 2008 - Nov 2018

  Set up and maintain client files in accordance with all regulations in confidential environment. Prepare reports as required by Corporate Office, and as directed by the Facility Director. Maintain current, organized, accurate database, filing and reporting system. Daily operation included reports, cash, and check deposits. Handles resident's inquiries and solves billing issues willing and when asked. Schedule and coordinate meetings, interviews, trainings and other similar activities for the Administrative Department. Provide Administrative support for various departments in the facility such as Security & Case Management departments. Show less



MinSec Companies, LLC

• United States
• Public Safety
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2008 - Sep 2011



Sneaker Villa

• Retail
• 1 - 100 Employee

• Team Member, Sales Representative

  • Mar 2004 - Apr 2008

  Trained new team members on job responsibilities and how to interact with customers; and diversity of a wide variety of individuals. Completed daily, monthly and annually inventory. Responsible for basic administrative. Perform innovative acts for the company; special events and projects. Suggest new ideas and products that increase earnings for the company. Developed excellent staff training course and received commendation for that effect. Increased sales for my main store by 70% within 1 year. Responsibilities included merchandising, customer service and running a retail store. Show less