Experience

Black and White Hospitality

• United Kingdom
• Hospitality
• 1 - 100 Employee

• General Manager

  • Oct 2021 - Present



CuVée VIII

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Sep 2020 - Sep 2021

  Provides assistance to General Manager in all facets of daily operation, acting as manager on duty in the absence of the General Manager. Actively seek to provide development opportunities for staff; provide specific and objective feedback to maximize performance Defined strategy across all core business functions including staff development, performance improvement, quality control and communication efficiency, alongside crisis management with new Covid-19 measures. • Provid effective leadership for staff management and business operation efficiency.• Monitored the maintain quality of customer service throughout service.• Supervised, directed, counseled, and assisted across all departments.• Assisted in interviewing, selecting, and training staff.• Maximized sales and profits, whilst minimizing controllable expenses.• Maintained exceptional communication and customer relations.• Responsible for the business Profit & Loss and maintain cash flow through COVID crisis.• In charge of leading, motivating and developing the management team.• Reviewing and monitoring all budget expenditure across multiple departments.• Analyzing operating cost and efficiency.



JESSEN & CO RESTAURANTS LTD 1 Lombard Street

• Beverage Manager

  • Nov 2012 - Sep 2020

  Established Food & Beverage Manager in City of London renowned establishment. Providing mentorship and management to all F&B leaders and colleagues, ensuring the delivery of Lombard Street’s service promise. Work closely with Restaurant General Manager in fostering and developing new partnerships with suppliers and building collaborative relationships within 2 business division, including but not limed to Culinary, Financial, Engineering, Human Resources and Sales. Lombard Street provided personal development and professional challenges throughout my 8 years of employment. Trusted by business owner as head of new business operation project team that successfully launched company's second restaurant - Ekte Nordic Kitchen in Bloomberg Arcade. Effective implementation of and adherence to Lombard Brand Standards at every turn through effective management of the Lombard Restaurant and implement highest standard operation success from scratch with Ekte Nordic Kitchen, to ensure the achievement of company financial goals for both establishment. • Provided mentorship and management to all F&B leaders and colleagues, ensuring the delivery of high standard of customer service satisfaction.• Worked alongside Restaurant General Manager in fostering and developing new partnerships with suppliers and the community in order to create efficiencies in relation to value and service.• Acted as crucial personnel with owner and shareholders to build collaborative relationships throughout the restaurants, including but not limed to Culinary, Bar Set-up, Events, Operation Engineering, Human Resources and Sales.• Engaged and managed internal and external expectations by building strong relationships; communicating issues; conducting reviews and meetings, problem solving and participating in and leading in cross functional assignments.• Ensured the seamless service of dinners in the restaurants and bars and providing an elevated guest service..



D&D Royal Exchange

• Bar Supervisor

  • May 2010 - Jul 2012

  • Responsible for the smooth running of the bar during service.• Maximized beverage sales and achieved margin profit.• Maintained highest standards of service.• Worked closely with Bar manager on daily stock control and full weekly audit.• HR responsibilities including recruitment, training and development of staff.• Provided day-to-day support to Bar Manager and Restaurant Manager.• Responsible for re-evaluating the beverage and wine list offered, highlighting trend and new products.• Effectively handled all complaints and implement improvement to minimize customer dissatisfaction.



Lord's Cricket Ground Seafood & Champagne Bar

• Operations Manager

  • May 2010 - Aug 2011

  Weekends for major international matches Champagne and seafood Bar ∙in charge for up to 12 staff - running busy operation ∙stock take and cashing up on daily bases ∙ensuring smooth operation ∙opening and closing duties delegations Weekends for major international matches Champagne and seafood Bar ∙in charge for up to 12 staff - running busy operation ∙stock take and cashing up on daily bases ∙ensuring smooth operation ∙opening and closing duties delegations



Mamilanji

• General Manager

  • Apr 2006 - Jan 2009

  • Maintained High-end private clients relationship with venue and privacy handling. Guest List included Royal Family & Depeche Mode.• Responsible for event management, seasonal beverage offering exceed average industry standards specialized for targeted high-end clientele. • Ensured smooth operation in service and responsible for venue health & safety procedure.• Optimized bar and event operation function to achieve maximum efficiency.• Worked closely with team members to increase individual performance.• Responsible for quarterly budget and profit margin reporting.• Responsible for stock and inventory control.• Oversee daily cash up and banking.



Polferries

• Poland
• Maritime Transportation
• 1 - 100 Employee

• Bar Supervisor

  • Jan 2002 - Apr 2005



Unity Line

• Cyprus
• Maritime Transportation
• 1 - 100 Employee

• Bar Supervisor

  • Jan 2000 - Jan 2002