Bartosz Bentkowski

Technical Project Manager at XTRF™ Translation Management Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL
Languages
  • English Native or bilingual proficiency
  • Polish Native or bilingual proficiency

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Bio

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Credentials

  • Business-to-Business Sales
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Customer Service Mastery: Delight Every Customer
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Digital Marketing Foundations
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • LinkedIn Learning Highlights: Data Science and Analytics
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Retail Sales: The Importance of Listening
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Sales: Customer Success
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Selling with Empathy during Uncertain Times
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Agile Project Management
    Coursera
    Jul, 2021
    - Nov, 2024
  • Become a Customer Support Specialist
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Build Your Skills In Customer Service
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Build Your Skills in Customer Billing Support
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Building Customer Loyalty
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Building Rapport with Customers
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Customer Service Leadership
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Customer Service: Creating Customer Value
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • De-Escalating Intense Situations
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Delivering Bad News to a Customer
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Develop Your Customer Service Skills
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Develop a Service Orientation
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Empathy for Customer Service Professionals
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • How to Be an Adaptable Employee during Change and Uncertainty
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Innovative Customer Service Techniques
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Leading a Customer-Centric Culture
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Listening to Customers
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Providing Legendary Customer Service
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Winning Back a Lost Customer
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Working with Upset Customers
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Writing Customer Service Emails
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Lean Six Sigma Yellow Belt (ICYB)
    Lionbridge Poland
    Jul, 2018
    - Nov, 2024
  • Qualified Chartered Accountant
    Stowarzyszenie Księgowych w Polsce Oddział Okręgowy w Warszawie
    Feb, 2013
    - Nov, 2024
  • Qualified Chartered Bookkeeper
    Stowarzyszenie Księgowych w Polsce Oddział Okręgowy w Warszawie
    Feb, 2012
    - Nov, 2024
  • International Computer Drivers License (ICDL,)
    ECDL / ICDL Certification
    Apr, 2005
    - Nov, 2024

Experience

  • XTRF™ Translation Management Systems
    • Poland
    • Software Development
    • 1 - 100 Employee
    • Technical Project Manager
      • Oct 2022 - Present

      SAAS company. Reporting to the Solution Lead. Responsibilities include resolving technical issues, providing second line of support after Help Desk. Creating meetings, introducing new clients to the platform, sharing knowledge and setting up client’s accounts. SAAS company. Reporting to the Solution Lead. Responsibilities include resolving technical issues, providing second line of support after Help Desk. Creating meetings, introducing new clients to the platform, sharing knowledge and setting up client’s accounts.

  • Lionbridge Technologies
    • United States
    • Translation and Localization
    • 500 - 600 Employee
    • Project Manager
      • Apr 2018 - Oct 2022

      Associate Project Manager | Project Management 04.2018 – PresentLionbridge, PolandReporting to the Project Owner of the localization and testing company. Responsibilities include determining the scope of the project and the available resources, estimating the time complete the project and maintaining a realistic schedule, evaluating the cost of the project and ensuring the project stays within budget. Identifying potential risks and preparing a plan of action in case they arise. Communicating about the progress of the project with upper management team.Managed projects with up to 20,000 words translated per day for clients such as Adobe, Google, Microsoft, Nike, and VMware.Managed 90 translators for multiple languages. Achieved 98% on-time deliveries with 99% quality rating, which was well above the client's threshold.Designed and delivered 15+ interactive training sessions for over 20 team members covering topics including operational procedures and client communication.Facilitated successful troubleshooting for 50+ vendors per day, guiding root cause investigations and educating to prevent further challenges.Coordinated timely fulfillment of 50+ orders per day,scheduling, coordinating complex delivery logistics.Proposed changes that were later implemented in the company's management system.Successfully onboarded 20+ new linguists, greatly increasing vendor capacity.Facilitated effective written communication between, colleagues, clients and vendors to enable collaborative decision making and operations.Negotiated agreements resulting in cost reductions of 20%+ per project. Prepared and supervised: Project files, schedules, and knowledge base. Monitored project status, assigned work, and issued invoices. Negotiated delivery dates.Leveraged MS Excel to analyze a broad spectrum of business insights to inform data-driven strategic decisions. Show less

    • Senior Project Coordinator
      • Mar 2013 - Apr 2018

      Reported to the project manager, helped with administrative tasks and the development of procedures. Developed and monitored project schedules, track work hours to ensure project deadlines are met. Organized meetings to coordinate work and communicate with the team on project updates. Assessed project risks and monitor budget. Collected data and ensure documentation is up to date.Steered purchase order automation improvement. Prepared required paperwork and trained other employees. This process resulted in saving the company an average of 5 hours per week per employee. Streamlined work process by many solutions that allowed for a more efficient initiatives.Improved the work by creating and sharing instructions, written in a clear and concise manner. Show less

Education

  • SGH Warsaw School of Economics
    Masters, Accounting and Finance
    2015 - 2018
  • SGH Warsaw School of Economics
    Bachlor, Accounting and Finance
    2009 - 2013

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