Technical Consultant

• Sep 2019 - Present

ServiceNow Consultant

• Apr 2017 - Sep 2019

Working with all main ServiceNow modules as a part of daily tasks handled by maintenance team (Incident, Change, Request, Problem Management), issue analysis and investigation.- Both client and server side scripting with use of Client Scripts, Script Includes, Business Rules, working with UI Policies and actions- Familiar with Transform maps and data loads, data sources and integration methods- Development and maintenance of Catalog Items, Record Producers and Service Portal in general, building workflows, working with end users and customers on requirements gathering part and preparing POCs- Knowledge of Perspectium for Service Management Integration- Use of System update sets for configuration changes migration between SNOW instances

BMC Remedy ITSM Consultant

• Apr 2016 - Sep 2019

BMC Remedy system maintenance: ensuring quality of the delivery for customers, events handling and defects prevention

BMC Remedy ITSM Consultant

• Sep 2013 - Apr 2016

Maintaining BMC Remedy systemRequirements gathering and development of Service Requests (definitions, workflows customizations and designing, request module backend forms), working on localizing BMC Service Request Management moduleCooperation with vendor on issues investigations and solutions, including system hotfixesWorking on and implementing HR project Maintaining BMC Remedy systemRequirements gathering and development of Service Requests (definitions, workflows customizations and designing, request module backend forms), working on localizing BMC Service Request Management moduleCooperation with vendor on issues investigations and solutions, including system hotfixesWorking on and implementing HR project