Experience

Konami Gaming, Inc.

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Field Service Technician

  • Jan 2019 - Present

  Performs all on-site service functions (installations, service calls, conversions, PM, etc.) on KGI games within an assigned territory. Reviews work orders and related manuals and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation or repair assignment. Independently performs repairs on KGI game equipment including: CPU assembly, I/O board assembly, general illumination devices and assemblies, backplane and/or cabinet harnessing, video monitor and touch screen assemblies, progressive controllers, meters, drivers, and harnessing, bill validator assemblies, game information systems communicators, card readers and harnessing, cabinet and door hardware assemblies, power switching, circuit breaker, utility power assemblies, thermal printer assemblies, and coin hopper assemblies. Performs preventive maintenance, installations, and modifications on KGI Gaming devices. Demonstrates excellent technical and troubleshooting skills to consistently achieve resolution and satisfaction. Completes work orders for repairs and coordinate with customer service to requisition replacement equipment; coordinates returns or exchanges of materials. Completes timely and accurate service tickets and submits to customer service to facilitate issue tracking and invoicing of reimbursable services. Maintains an accurate inventory of equipment within service vehicles; coordinates with customer service to replenish equipment as it is used. Maintains a positive image of KGI within the industry by providing exceptional service to both internal and external customer.



WMS Gaming

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Field Service Technician

  • Jan 2012 - Dec 2018

  Install, setup, maintain and reconfigure WMS products. Perform troubleshooting to the assembly level (printer, bill validator, cables, etc.), up to the server input (cables, switches, controllers, routers, etc.) Order replacement parts and supplies. Maintain communication with the customer while performing work on WMS products, including follow-up after work is completed as required. Responsible to complete and submit required daily documentation both written and electronic, including, but not limited to, Field Service Reports, Time Sheets, Expense Reports. Perform initial quality inspection of delivered WMS products to customer. Perform final inspection to ensure proper operation after WMS product installation. Ability to lead jobs with minimal supervision. Perform other tasks and duties as assigned by the supervisor. Maintain current knowledge of game components and jurisdictional requirements. Keep supervisor informed of all on-going issues.



Gaming Capital Group, LLC

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Slot Tech

  • Nov 2009 - Jan 2012

  Install, repair, program slot machines. Install, repair, program slot machines.



Sharpe's Clothing

• Stigler, Oklahoma

• Store Manager

  • Jan 2006 - Oct 2009

  Managing employees, ordering of clothing, daily deposits. Managing employees, ordering of clothing, daily deposits.