Key Account Manager

• Jan 2023 - Present

Key Account Manager

• Jan 2022 - Jan 2023

Client Succes Manager

• Dec 2020 - Jul 2021

Acting as the clients’ trusted advisor they help the client realize value from their relationship with NTTand ensure the client’s relationship experience is a positive one. Develop and maintain the relationship with client representatives to Management level, beingrecognised as the client’s ‘trusted advisor’ at NTT Ensure the client is able to interact successfully with NTT and to optimise the engagement (measurablethrough improving CSAT) Act as an escalation point for client issues which are not being resolved though standard process,facilitating a satisfactory client outcome with relevant resolver groups within NTT Participate in regular business reviews with the client Ensure the client is aware of, and is successfully adopting Offer features and increasing their usage ofservices (as appropriate) Proactively help the client to realise demonstrable value from the Offers and meet their originalbusiness (procurement) objectives Show less

Account Executive Server Sales

• Aug 2020 - Sep 2020

building strong customer relationships in the field and ensuring a great customer experience with existing and potential customers.Develop an understanding of customers’ business and solution requirements.Gain share of wallet/spend for Datacenter Compute Solutions: server, networking, software.Manage territory/accounts, including account planning, sales forecasting, engaging cross-functional resources and working with the virtual teams to ensure alignment across the organizationsRegularly engage with decision makers at client facilities in performing primary dutiesProvide sales leadership and experience on large, complex sales opportunities Show less

Account Executive Large Commercial

• Aug 2019 - Aug 2020

building strong customer relationships in the field and ensuring a great customer experience with existing and potential customers.Develop an understanding of customers’ business and solution requirementsGain share of wallet/spend across Dell Technologies portfolio of technology solutions: server, storage, networking, software, security and managed servicesManage territory/accounts, including account planning, sales forecasting, engaging cross-functional resources and working with the virtual teams to ensure alignment across the organizationsRegularly engage with decision makers at client facilities in performing primary dutiesProvide sales leadership and experience on large, complex sales opportunitiesExtensive experience selling technology solutions and expertise of market trends that impact on Dell Technologies customersWorld-class customer management and strategic selling skills to enhance the success of our customers’ business and the growth of Dell TechnologiesStrong communication, collaboration, negotiation and executive presentation skills and ability to provide insight and thought leadership to senior/CIO/CXO leadership and next two levels downAbility to work in a fast-paced entrepreneurial environment Show less

Internal Sales Representative Large Commercial

• Jun 2013 - Aug 2019

responsible for selling our ground-breaking products by building relationships with customers through telephone and email conversations. It will be your job to ensure that every customer interaction is tailored and exceptional.Work eagerly to gain new accounts and/or identify opportunities in account territoryManage a high number of small accounts, or a fewer number of medium accountsOccasionally support outside sales leadDemonstrate understanding of segment, product/service offerings and client setEffectively articulate the value proposition associated with company products and servicesMastery of the full range of products and services, and how these align to customer needsBasic knowledge of tools and the ability to use multiple sales tools simultaneously to complete sales transactionsBasic customer relationship skills Show less

Area Manager

• Dec 2012 - Apr 2013

• Visit retail shop: Selexion, Expert, Exellent, Mediamarkt, Saturn, to follow up the sales in the consumer electronics and accessories and to help them to grow their profit. • Finding new shops to work with our products. • Daily visit reports and overview of sold products. • Profit analyses in my designated region (East – and West Flanders). • Creating a sales strategy with the HQ and propose products to publicate in the Magazine publicities. Show less

Telecom Sales Trainer & Coach Belgacom/Proximus

• Apr 2009 - Oct 2012

Giving training and support to Selexion & Topcamera shops (+/- 130 shops) on national level, about Belgacom services and products with the procedures that comes with it. To achieve the targets, following actions are important in my job: - Do the follow-up of the numbers - training/coaching on the field - making communications about new procedures,new services - making powerpoint presentations for training purpose and keeping the info up to date. - Do the follow up with special actions - Verify merchandising in the shops - Working togheter with the Belgacom Regional Account managers and Field Sales Manager. - Being part of parnter events. Show less

Internal Sales Account Manager

• Feb 2008 - Apr 2009

•Responsible for developing revenue through telephone contact with end users in the Service Provider market and partnering with client’s resellers to achieve targets for sales within their given territory. •Responsible for developing revenue through telephone contact with end users in the Service Provider market and partnering with client’s resellers to achieve targets for sales within their given territory.

Junior Sales Engineer

• Jan 2007 - Jan 2008

Giving advice about industrial machinery like milling machines and turning machines ( Conventional as CNC drives machines ). Working pro-active on a exsisting customer portfolio and find new customers by prospection. Giving advice about industrial machinery like milling machines and turning machines ( Conventional as CNC drives machines ). Working pro-active on a exsisting customer portfolio and find new customers by prospection.

Account Manager - Telecom Consultant

• Jul 2006 - Oct 2006

Selling/advicing phone central (PABX) solutions like Avaya,Siemens to excisiting customers and expanding client portfolio by prospecting. Selling/advicing phone central (PABX) solutions like Avaya,Siemens to excisiting customers and expanding client portfolio by prospecting.

Sales Representative (Account manager)

• 2001 - 2006

Selling complexe B2B solutions like phone centrals (PABX), Internet/network solutions, DNS ( domain names ) en webhosting, Proximus business solutions,...Working pro-active on a customer base of potential business clients.

Junior Retail

• 1998 - 2001

Re-active product and service selling about Belgacom/Proximus in a Belgacom store.