IT Team Manager

• Jan 2020 - Present

Operational responsible for the development department (> 25 FTE's on 6 different locations worldwide): - Demand & Supply Management - Prioritization and planning of all demand - Organize and moderate the sprint plannings and daily stand-ups - Project Management - Resource Management: hiring, coaching and evaluating Operational responsible for the development department (> 25 FTE's on 6 different locations worldwide): - Demand & Supply Management - Prioritization and planning of all demand - Organize and moderate the sprint plannings and daily stand-ups - Project Management - Resource Management: hiring, coaching and evaluating

Senior Project Manager

• Jul 2018 - Jan 2020

Senior Project Manager

• Jan 2016 - Jun 2018

Scope: put in place the “Flemish Health Care Insurance” (“Vlaamse Sociale Bescherming”) for the members of the Care Insurance Company of MLOZ (“Zorgkas”). This initiative is triggered by the Flemish Government and offers financial assistance to people requiring long-term care. The Care Insurance Company is responsible for the operational execution (communication, file handling, payment, ...) to their > half million members. Role: manage the portfolio (2.500 MD/year), delivery and maintenance of the projects within the portfolio, coaching the project team (12 FTE’s), stakeholder management, representation and coordination with the Flemisch Government and other insurance companies, roll-out of the services within the organization. Project Methodology: Agile/Scrum Show less

Team Leader

• Sep 2013 - Dec 2015

Scope: managing the “Test Environment Services” team. The mission of the team is to provide transversal services across the test environments, e.g. test automation, performance testing, test environment management, test data management, training & coaching, test tooling, test resource provisioning, … Role : people manager (+- 25 FTE’s), responsible for the Profit & Loss of the Test Department and the sourcing and vendor management. Scope: managing the “Test Environment Services” team. The mission of the team is to provide transversal services across the test environments, e.g. test automation, performance testing, test environment management, test data management, training & coaching, test tooling, test resource provisioning, … Role : people manager (+- 25 FTE’s), responsible for the Profit & Loss of the Test Department and the sourcing and vendor management.

Program Manager

• Nov 2010 - Aug 2013

Scope: the goal was to extend the e-commerce capabilities of the company on the national and international market and to make parcel shipments more convenient, as well for the business client as the end-consumer.Role: working with business and ICT stakeholders to define strategy, objectives and roadmap, work-out business cases, identify the projects and manage inter-dependencies across projects, oversee management of risks, issues and changes to projects, responsible for the execution of the projects within the portfolio, line management of 5+ persons, mainly project managers. Show less

Senior Project Manager

• Apr 2008 - Oct 2010

Scope : end-to-end responsible for the delivery of multiple projects within the Mail and Sorting Operation department. The main goal of the projects was to improve the mail delivery service and to increase the customer satisfaction. Role: gathering business requirements, define scope, building the business case. Ensure the study phase: in collaboration with other departments define how the project will be executed (build/buy), set-up of a project initiation document, communication and resources plan, budget estimation. Manage the execution phase, ensure the implementation and closing of the project, risk and issue management, change management, reporting and communication to all stakeholders, people management. Show less

Project Manager

• Mar 2005 - Mar 2008

Scope: execution of signed contracts, mainly the roll-out of Multi Functional Devices and related Document Management Solutions. Role : execute the contracts according the agreed time-plan, coordinate the activities of the different teams, third parties and the custome Scope: execution of signed contracts, mainly the roll-out of Multi Functional Devices and related Document Management Solutions. Role : execute the contracts according the agreed time-plan, coordinate the activities of the different teams, third parties and the custome

Project Manager

• Sep 1998 - Feb 2005

Scope: responsible for the Build and Run of the applications within the Distribution, Sales & Customer Service department. The application portfolio includes amongst the e-Commerce platform (www.neckermann.be, www.thomascook.be), a CRM database, a Data Warehouse, the tools for Thomas Cook Airlines (Netline OPS, Netline Sched, tools for capacity & yield management), ... Role: gathering of functional requirements, execute the projects according agreed scope, timing & budget, team manager of the development team (5 FTE's), alignment with other affiliates within the Thomas Cook Group. Show less

Business Analyst

• Sep 1992 - Aug 1998

Role: translate the business needs into functional requirements. Responsible for the roll-out of the new applications into the warehouse and the stores, provide training. Role: translate the business needs into functional requirements. Responsible for the roll-out of the new applications into the warehouse and the stores, provide training.