Barry Radford
Support Manager at Sustainware- Claim this Profile
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Bio
👾 Peter Slight 👾
Barry managed the customer support team at Sparkol when I joined the company and it was clear to see he cares deeply about the products, the company but equally the customer. Although Barry reported to me I always looked for his experience and expertise when we had difficult customer support decisions to make. Barry also worked hard to ensure that we adhered to GDPR regulations, which made my life easier to have a someone else with an interest in it. A good person I’d recommend.
Phil Hyde
Whilst working with Barry, I found him to be a very approachable individual with strong Leadership. From his excellent Person Management skills to ITIL Service Delivery, he always went the extra mile including the take-on of new contracts and integrating himself within the Service Desk Analyst environment on multiple occasions during very busy times to ensure SLAs were met and the morale of the team remained as high as possible. He maintained a good overall technical grounding and was able to appraise escalations/situations very well. Overall he was a joy to work with and I recommend him for any similar or higher position.
👾 Peter Slight 👾
Barry managed the customer support team at Sparkol when I joined the company and it was clear to see he cares deeply about the products, the company but equally the customer. Although Barry reported to me I always looked for his experience and expertise when we had difficult customer support decisions to make. Barry also worked hard to ensure that we adhered to GDPR regulations, which made my life easier to have a someone else with an interest in it. A good person I’d recommend.
Phil Hyde
Whilst working with Barry, I found him to be a very approachable individual with strong Leadership. From his excellent Person Management skills to ITIL Service Delivery, he always went the extra mile including the take-on of new contracts and integrating himself within the Service Desk Analyst environment on multiple occasions during very busy times to ensure SLAs were met and the morale of the team remained as high as possible. He maintained a good overall technical grounding and was able to appraise escalations/situations very well. Overall he was a joy to work with and I recommend him for any similar or higher position.
👾 Peter Slight 👾
Barry managed the customer support team at Sparkol when I joined the company and it was clear to see he cares deeply about the products, the company but equally the customer. Although Barry reported to me I always looked for his experience and expertise when we had difficult customer support decisions to make. Barry also worked hard to ensure that we adhered to GDPR regulations, which made my life easier to have a someone else with an interest in it. A good person I’d recommend.
Phil Hyde
Whilst working with Barry, I found him to be a very approachable individual with strong Leadership. From his excellent Person Management skills to ITIL Service Delivery, he always went the extra mile including the take-on of new contracts and integrating himself within the Service Desk Analyst environment on multiple occasions during very busy times to ensure SLAs were met and the morale of the team remained as high as possible. He maintained a good overall technical grounding and was able to appraise escalations/situations very well. Overall he was a joy to work with and I recommend him for any similar or higher position.
👾 Peter Slight 👾
Barry managed the customer support team at Sparkol when I joined the company and it was clear to see he cares deeply about the products, the company but equally the customer. Although Barry reported to me I always looked for his experience and expertise when we had difficult customer support decisions to make. Barry also worked hard to ensure that we adhered to GDPR regulations, which made my life easier to have a someone else with an interest in it. A good person I’d recommend.
Phil Hyde
Whilst working with Barry, I found him to be a very approachable individual with strong Leadership. From his excellent Person Management skills to ITIL Service Delivery, he always went the extra mile including the take-on of new contracts and integrating himself within the Service Desk Analyst environment on multiple occasions during very busy times to ensure SLAs were met and the morale of the team remained as high as possible. He maintained a good overall technical grounding and was able to appraise escalations/situations very well. Overall he was a joy to work with and I recommend him for any similar or higher position.
Experience
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Sustainware
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Support Manager
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May 2022 - Present
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Sparkol
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United Kingdom
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Sep 2015 - May 2022
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Marie Stopes International
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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IS Service Desk Supervisor
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Sep 2011 - Apr 2015
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Serco
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IT Services and IT Consulting
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700 & Above Employee
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Service Desk Team Leader
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Apr 2006 - Sep 2011
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Arval BNP Paribas Group
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France
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Financial Services
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700 & Above Employee
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Team Coach
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Aug 2001 - Apr 2006
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Education
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2004 - 2005
University of the West of England
BA, Business Administration -
2002 - 2004
City of Bristol College
HND, Business Studies -
Marlwood School
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Hambrook
Community
