Experience

ArcBlue Consulting Group

• Senior Managing Analyst

  • Feb 2017 - Present

  Responsibilities • Day to day management of the ArcBlue analytics team and overall delivery to target. • Analysis and visualisation of customer data through tools including Tableau, Alteryx, Limesurvey, SQL and Excel. • ArcBlue systems R&D, implementation and ongoing support. • Management of AWS EC2, S3 and associated resources. Key Achievements • Implemented streamlined survey to visualisation solution enabling effective bench-marking across cohorts. • Development of business wide IT strategies. • Development and implementation of standardised Alteryx data processing. Show less



CSC

• Computer Networking Products
• 1 - 100 Employee

• Account Services Lead

  • Mar 2015 - Aug 2016

  Responsibilities• Ensuring delivery of service to our customers is in line with obligations.• Operational key point of contact for 6 accounts.• Manage service delivery escalations to completion (24x7).• Indirect management of offshore delivery resources. • Analysis of financial and labour data ensuring delivery met business targets.Key Achievements• Production of enhanced service level reporting reducing generation time by 40%.• Manage financial profit and loss ensuring delivery is in line with set budgets.• Implementation of performance dashboards which led to identification and prevention of delivery defects leading to 100% of targets.• Chairperson of CSC Victoria’s Regional Leadership Council (outside of the responsibilities of my role) focusing on improving staff wellbeing. Show less

• Systems & Process Manager, Asset Management

  • Mar 2012 - Jun 2015

  Responsibilities• Management of analytic systems, reporting and process staff (on and off shore).• Subject matter expert internally for all Asset Management systems.• Specification, development and ongoing delivery of all reporting.• Ownership, evaluation, tracking and implementation of continuous improvement opportunities.Key Achievements• Designed and implemented a data validation reporting system which improved asset database accuracy from 60% to a high of 96.8% in February 2015.• Developed AutoIT application used to automate capture and verification of critical asset data.• Migration of 55,000 asset data records from Remedy to ServiceNOW including associated relationships.• Consolidated department reports from over 500 down to 27 Show less

• End User Services Business Improvement Lead

  • Jan 2010 - Mar 2012

  Responsibilities• Deliver reporting systems and dashboards to the management team.• Continuous improvement of end user services through in depth analysis.• Liaise across other delivery groups to ensure seamless services.Key Achievements• Designed and implemented department performance metrics dashboard and a resource capability model to analyse team capacity against demand.• Evaluated, implemented and maintained Blazent CMDB (asset database) validation.

• Account Champion & Area Manager

  • Oct 2006 - Jan 2010

  Responsibilities• Management of 90 end user staff across Victoria, South Australia and Tasmania.• Point of contact for delivery of end user services to a large account.• Managed $30 million Profit &Loss Key Achievements• Improved financial profitability from 8% to 20%• Development and Implementation of leave management tool which was pushed our Nationally across CSC.• Successful rebid of significant account (>30,000 PCs supported)

• Account Champion

  • Feb 2003 - Oct 2006

  Responsible for P&L and service delivery performance of the Desktop service to the BHP Billiton account.

• Team Leader

  • Jun 2000 - Feb 2003

  In June 2000, CSC acquired BHP Billiton's 'Information Technology' division ans as such I was transferred to CSC.



BHP Billiton

• United Kingdom
• Oil and Gas

• Various

  • Feb 1995 - Jun 2000

  Held a number of roles ranging from Desktop Analyst throguh to Team Leader of the 'Business Support' team. Held a number of roles ranging from Desktop Analyst throguh to Team Leader of the 'Business Support' team.



Computer Graphics Corporation

• Support Manager

  • Mar 1990 - Feb 1995

  Computer Graphics Corporation specialised in the conversion of hardcopy engineering drawings to CAD systems. My role included acting as the technical liaison with customers throughout a project, support of HP Appollo IT infrastructure, and research (and impplementation) of new solutions. Computer Graphics Corporation specialised in the conversion of hardcopy engineering drawings to CAD systems. My role included acting as the technical liaison with customers throughout a project, support of HP Appollo IT infrastructure, and research (and impplementation) of new solutions.