Experience

Oakville Grocery

• United States
• Retail Groceries
• 1 - 100 Employee

• Director Of Retail Operations

  • Dec 2017 - Present

• Director Of Operations

  • Dec 2017 - Feb 2022

• General Manager

  • Dec 2017 - Feb 2022


Peet's Coffee
• Retail
• 700 & Above Employee
• District Leader

  • Nov 2016 - Dec 2017

Dean & DeLuca
• Retail
• 100 - 200 Employee
• General Manager

  • Jun 2014 - Nov 2016


Cultivate Systems

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Managing Director, Professional Services

  • Apr 2009 - Apr 2014

  Manage overall performance and retention of 110+ winery Clients by providing high quality consultative service to support their Direct to Consumer business. Implemented systems and processes that have resulted in greatly enhanced efficiencies and increased profitability. Created, designed and implemented a training program (Cultivate University) that has improved knowledge, use and affinity of the business system. Complete hiring, development and performance management responsibilities. Developed and implemented programs and best practices resulting in increased sales and profitability. Show less



Jamba Juice

• United States
• Restaurants

• Manager, Ops Services and Communications

  • Jan 1995 - Apr 2009

  February 2008 to April 2009Led and managed field communications and operations for both company and franchise stores (700). Delivered clear and concise information to allow store teams to execute at a very high level. Supported District Manager and Field Leadership teams (100 team members). Developed and supported store, district and region testing of products and services. Led rollout communication on campaigns and launches. Identified, highlighted and addressed P&L opportunities. Developed and launched key cost savings initiatives. Show less

• Communications

  • Jan 1995 - Apr 2009

  October 2005 to February 2008 Primary responsibilities involve change management. Own Field communications (720 stores, 10,000 Team Members ‐ company and franchise). Responsibilities include, not limited to : (1) media relations, (2) public relations, (3) crisis communications, (4) executive communications, (5) employee relations, and (6) communications of policy and strategy. My job is to keep people informed and in the know with the goal to protect, serve, improve and strengthen the brand.

• District Manager

  • Jan 1995 - Apr 2009

  June 2003 to October 2005Led complete District ‘turnaround’ and improved the sales, profits with a focus on the brand. Responsible for the sales, profit, people development and service performance of 10 company and 3 franchise partner stores. Complete accountability, responsibility and authority for the P&L. Management style: Focus on the fundamentals and achieve great, consistent results. Have an understanding that improved sales and profits are the by-product of focusing on consistent execution. Core beliefs: Believe in hiring and developing the right people; training them well and giving them opportunity to succeed; create and translate a clear vision for delivering superior Customer Service and lead from the front. Show less

• Customer Service Manager

  • Jan 1995 - Apr 2009

  November 1999 to June 2003Managed all components of 425‐store chain Customer Service Department. Implemented call center and software solution (PowerCenter by Astute) to fully maximize the benefits of contact management. Provided executive summaries to Senior Management Team. Managed Support Center facilities and support. Full budget responsibilities. Report directly to CEO.

• Training Manager - Non Traditional Stores

  • Jan 1995 - Apr 2009

  September 1998 – November 1999Responsible for training non‐traditional managers and department heads on Jamba’s culture and operating procedures. Duties included: supporting and training management and team members in new store openings at Universities, International Airports and a major specialty grocery store chain.

• Training Store Manager/Store Manager

  • Jan 1995 - Apr 2009

  January 1995 – September 1998Successfully led the turnaround operation and ongoing performance of a million dollar store. Managed a staff of 25+ team members, 2 assistant managers and train incoming management personnel; manage inventory control; controllable profit; maintain superior levels of customer service, maintain cleanliness and uphold sanitary levels above industry standards. ‘Front of House’ focused, outstanding ‘Back of House’ skills.



Wine Warehouse

• Beverage Manufacturing

• Chain Stores Sales

  • Aug 1994 - Jul 1995

  Responsible for the overall sales growth and performance in 40 retail accounts. Recognized for growing tertiary brands. Top performer. Responsible for the overall sales growth and performance in 40 retail accounts. Recognized for growing tertiary brands. Top performer.



Safeway

• Brazil
• Computer and Network Security
• 200 - 300 Employee

• District Trainer/Grocery Manager/3rd Key

  • Feb 1987 - Aug 1994

  District Trainer Responsible for the training and development of all new hires, promotions and existing employees on new technology in 18 stores. Grocery Manager Responsible for inventory and sales performance of major supermarket. Front‐End Supervisor ‐ 3rd Man Led front end operations of major supermarket. Grocery Checker/4th Man Managed front‐end operations of major supermarket District Trainer Responsible for the training and development of all new hires, promotions and existing employees on new technology in 18 stores. Grocery Manager Responsible for inventory and sales performance of major supermarket. Front‐End Supervisor ‐ 3rd Man Led front end operations of major supermarket. Grocery Checker/4th Man Managed front‐end operations of major supermarket