Experience

KOINONIA ENTERPRISES

• Australia
• Telecommunications
• 1 - 100 Employee

• Director

  • Mar 2013 - Present



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Senior Network Engineer

  • Jul 2011 - Apr 2013

  • Mobile Performance, Service Assurance, Operations HSDPA, HSUPA, UMTS, EDGE, CDMA, GPRS, GSM, transmission performance and fault troubleshooting with multiple vendors including NSN, Huawei and NEC • Excellent experience and understanding of Mobile related performance Key Performance Indicators (KPIs). • Familiarity with Service Quality and Performance Management tools such as M2000. • Network troubleshooting and post processing analysis of 2G/3G/UMTS RAN. • Performance reporting and fault fixing for mobile networks. • Solve network and service performance problems in a real-time environment using the service quality and network management systems available. • Responsible for collecting and analysing performance data to identify performance issues/faults impacting Optus mobile customers and to drive fixes to resolve those issues. • Raising & tracking faults tickets to resolve performance related issues and monitoring to closure. • Effective communication and co-ordination with other groups to ensure timely restoration of out of service equipment • Understanding of the entire end to end network, with a view to directly supporting end to end service management centre • Provide daily & weekly report of significant network events and initiatives put in place to minimize impact of these events • analysing the daily reports to provide solutions and drive action to resolve performance issues. • Trending analysis of alarms, performance indicators, faults logs, tickets etc and produce reports as required • Resolution of technical issues and situations, which may be rectified through a number of different options/actions • Monitor, elevate and report on network performance KPI changes due to software upgrades and planned performance parameter changes back to Engineering and Service Assurance teams. • Notifying the business and incident that may adversely impact revenue or the brand name. SQL skills to run queries and develop simple queries



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Support Engineer

  • Dec 2010 - Jul 2011

  • Performance reporting on hourly, daily & weekly basis. • Monitoring statistics extracted from Huawei PRS such as Total Erlang, RRC success Rate, RAB Success Rate, Drop call rate, R99 DL Throughput, R99 UL Throughput, HSDPA Throughput & HSUPA Throughput • Monitoring and fault fixing for Femto AP’s & Femto core network through NOC. • Commissioning and integration for BTS locally or remotely • Co-ordination with installation team for installation and commissioning of Femto BTS for VHA. • I’ve successfully supported first Femtocell business network in Australia Sydney for VHA.



EEC Group (Engineering Enterprises for Civil & Steel Constructions S.A.E.)

• Egypt
• Construction
• 300 - 400 Employee

• Project Manager

  • Jan 2005 - Aug 2010

  Provide technical support and advice to the project team, resolving any issues. • Survey, Install, commission, test, modify & troubleshoot many types of Huawei and NSN Base Stations with different technologies such as 2G, 3G and CDMA. • Install, commission, test & troubleshoot MW equipment (Huawei, Siemens & NEC) & Routing Sites. • Shelters and power facilities installation and maintenance • Microwave link analysis using Pathloss Software. • Line of sight survey. Provide technical support and advice to the project team, resolving any issues. • Survey, Install, commission, test, modify & troubleshoot many types of Huawei and NSN Base Stations with different technologies such as 2G, 3G and CDMA. • Install, commission, test & troubleshoot MW equipment (Huawei, Siemens & NEC) & Routing Sites. • Shelters and power facilities installation and maintenance • Microwave link analysis using Pathloss Software. • Line of sight survey.