Senior IT Operations Engineer

• Jul 2022 - Present

Senior Infrastructure Analyst

• Apr 2020 - Jun 2022

Senior Infrastructure Analyst of a large and prestigious legal firm. Responsible for leading and delivering technology projects and 3rd line technical support for all on premise and cloud environments, including:Azure and Azure Active DirectoryAzure Hybrid ConnectionsAzure NetworkingAzure StorageAzure Cloud Witness supporting SQL 2019 ClusterExchange OnlineSharePoint OnlineOffice 365Power Platform inc Azure Data Gateway ManagementTeamsDNS and DHCPnetworks, VMware virtualisation, servers, automated server patching and storage.Solarwinds monitoringPowershellArchitecture solution diagrams Show less

Infrastructure Analyst

• May 2019 - Apr 2020

A 6 month contract extended for 6 extra months.Technical lead for various projects and implementations - see my Accomplishments for more information.BAU responsibilities include but not limited to the following:-Active Directory and GPOs-DHCP, DNS and Sites and Services-VMware vSphere 6.0 and 6.7 U3-Azure and O365-Exchange On-Prem and Online-SCCM an WSUS-Windows Server 2019, 2016 and 2012 R2-HP Nimble Storage-RBAC (Role Based Access Control) and JEA (Just Enough Administration) Security model-Printer administration-Networking - Juniper OS-Training for junior members of the team-Member of the on-call support team Show less

Cloud Platform and Infrastructure Engineer (CONTRACT)

• Mar 2016 - Apr 2019

Enterprise Services Administrator (CONTRACT)

• Jan 2015 - Nov 2015

Harrods - the instantly recognisable and world famous department store whose sales are $1bn. An initial 3 month contract renewed 2 further times. - Active Directory upgrade - Windows server 2003 to Windows Server 2012 R2 - Active Directory cleanup - 1000s of redundant AD objects deleted - Group Policy Objects - reduced by 56% - DHCP migration across 8 sites - Implemented 2012 DHCP failover - Removed all 2003 split scopes - Printer migration project - Consolidate 27x 2003 print servers to 8x 2012 servers - 1350x print queues reduced to 500x - 50x printer GPOs reduced to 3x GPPs - Standardised the Harrods server estate IP stack - DHCP, DNS and AD administration - VMware administration - Office365 administration - Powershell - Active Directory, Exchange, Printer management Show less

ICT Specialist (CONTRACT)

• Sep 2014 - Dec 2014

Agilisys are an IT service provider of managed services to Local and Central government and the Private Sector. A 3 month contract providing Project (20%) and BAU (80%) support. • DNS and DC troubleshooting • LAN / WAN Network troubleshooting • Active Directory administration and troubleshooting • TCP, IP, DNS and DHCP administration • IPv4 subnetting • Exchange 2010 administration • Office365 administration • vSphere 5.5 administration • IaaS Virtual migration project • Secure FTP Project Show less

Advanced Engineer - Wintel Server Operations

• Aug 2011 - Aug 2014

Invesco ltd is an independent global investment management company who manage over $680bn of assets. The ITIL driven global IT operations are located in Asia Pac, EMEA and North America. The IT service and change management system ServiceNow automates Invesco's IT business support function. HP Bladesystem and Gen8 Proliant servers, VMware and Xenserver form Europe’s main data-centre infrastructure with daily monitoring, maintenance, administration and projects. Operational Management and Monitoring: • Multi-region IT enterprise environment • HP Bladesystem C7000 with BL460c Gen8 and BL490c G6, HP Flex-10 interconnects • HP Gen8 and earlier Proliant and Blade Servers • VMware vSphere 5 and ESX 4 • Scheduling and submitting change requests with ServiceNow • ITIL standards govern IT service and change management procedures • Windows 2008 R2 Clustering with iSCSI SAN connectivity • Windows 2012 and 2008 R2 • Active Directory, GPOs, DNS, DHCP and IT Security • Data Centre Standards ISO27001. • Monitoring with HP Systems Insight Manager and MS SCOM 2007 • 80% Project Work and 20% BAU Show less

Server,Storage and Backup Solutions Architect

• Mar 2006 - Sep 2011

Monsoon and Accessorize are a global retail company with sales of $1bn. Monsoon has over 1100 stores worldwide with 435 stores across the UK and ROI. Primary responsibilities are the provision of robust and stable IT infrastructure and operations that are critical to Monsoon’s 24x7 business operations. Monsoon’s IT infrastructure consists of the following.• HP EVA 6400 and 6110 SAN storage technologies, with BC (Business Copy)• NEXSAN SAN storage technologies• HP DL580 and DL380 Proliant Servers• VMware ESX 4 and 3.5 virtualisation environment - 8x Hosts and 100 Guests• Citrix XenApp6 and Presentation Server 4.5• Symantec Enterprise Vault and Netbackup• Windows 2008 R2, 2003 and 2000• Microsoft Exchange 2010 and 2003 Enterprise for 600 Users• Blackberry Enterprise Server management and deployment of BB devices• Administration of Active Directory, DNS, DHCP, GPOs, User and Mail Accounts• CER duties inc: network cabling, correct labelling, tidiness and accurate inventory• Sophos Enterprise AV server and desktop management and monitoring• HP Systems Insight Manager monitoring• Server and Desktop patch management with WSUS 3.0• Backup Administrator for all systems• Back office training for Desktop colleagues Show less

Desktop Support Analyst

• Jan 2005 - Mar 2006

Supporting 600 users within a Windows 2003 Active Directory and Exchange 2003 environment. Print Server ownership and management for 180 print devices. Mimecast duties included releasing quarantined emails. Sophos Enterprise AV desktop management, monitoring and reporting. Active Directory User account management. Management and deployment of Windows XP SP3 desktops with Office 2003 SP1. Desktop patch management with WSUS 3.0.

Travel

• Oct 2003 - Nov 2004

Took time out to travel the World. Took time out to travel the World.

3rd Line Technical Support

• Mar 2002 - Aug 2003

Responsibilities included the following: • Supporting 200 users across 3 UK sites • 20x Microsoft Windows 2000 Server and NT4 servers • Exchange 5.5 with 300 mailboxes • LAN and WAN connectivity • Supporting key construction sites with remote communication issues • Backup co-ordinator and controller • Project and budget responsibilities Responsibilities included the following: • Supporting 200 users across 3 UK sites • 20x Microsoft Windows 2000 Server and NT4 servers • Exchange 5.5 with 300 mailboxes • LAN and WAN connectivity • Supporting key construction sites with remote communication issues • Backup co-ordinator and controller • Project and budget responsibilities

2nd Line IT Support Technician

• 1998 - 2002

Responsibilities included the following: • Managing the IT Support Help Desk function and co-ordinating support calls for Ovum Ltd's 300 global users • Managing and supporting the head office internal Siemens PABX digital telephone switch for 200 users • Scheduled and conducted all IT inductions for new employees • Created and managed a rudimentary asset management system for Ovum Ltd's IT hardware • Desktops and laptops were routinely updated with Windows OS and Microsoft Office service packs and security updates. Show less