Experience

East Yorkshire

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Head Of Operations

  • Apr 2019 - Present



Mwasalat Oman

• Oman
• Transportation/Trucking/Railroad
• 100 - 200 Employee

• Head of Operations

  • Oct 2015 - Mar 2019

  Strategic lead for the launch of Mwasalat Bus Provide operational leadership on transport initiatives including the multi-site management of 4 bus depots, 16 major interchanges, bus stations and staff accommodation. Managing a team of 700 national and international drivers Oversee development of strategic growth plans, new routes, right time performance and tenders Collaborating with stakeholders and senior project managers Responsible for 14 city service routes and 16 national routes including United Arab Emirates Ensure compliance with Safety, performance and, customer service and productivity targets. Introduced Performance Management system with objectives, targets and KPI’s directly linked to annual performance reviews. Successes include, absence levels reduced from 38% to 3.4%. Improved right-time performance by over 35% since commencement in current role. (Currently achieving 97%) and Zero cancelled services of operational reasons. Operational lead for following projects, AVM and ticketing systems (NEC), Traffic Management (GOAL), Scheduling and Rostering systems (GOAL) Designed new nationwide structure, effectively restructuring the operations department leading to team performance enhancement and savings of 36,000 operational hours Managing and developing existing team, both on a day-to-day basis through transformation change projects Monitoring of the financial performance of the depot in relation to budgets, and to assist in the preparation and input to the yearly budgets. Coordinating with the Engineering Department to ensure the availability of buses as per the daily requirement, for providing uninterrupted services, with a focus on maintenance and safety of passengers, employees and vehicles Reporting and managing on performance of service operations, operational efficiency, cost efficiencies, customer satisfaction and safety



FirstGroup plc

• United Kingdom
• Truck Transportation
• 700 & Above Employee

• Regional Business Change Manager/Operations Manager

  • Apr 2013 - Aug 2015

  • Responsible for successful planning, communication and implementation of Depot Transformation Plan, reporting directly to Service Delivery Director prior to moving to role of Depot Operations Manager post project completion; • Accountable for full project requirements across 12 week time frame, successfully managing project plan, resource allocation, Business Program scheduling, handover to Operations team and communication between functions; • Managed a team of 428 Drivers, Supervisory and Management staff, 224 vehicles ; • Ensure adherence of employees and stakeholders to First Group policies and regulations, managing non-compliance where necessary through structured procedures; • Deliver results against budgetary, time and quality expectations, ensuring positive impact on customer experience; • Effectively manage resources to ensure achievement of KPIs in driver efficiency, driver cost, lost mileage, punctuality, journey cancellations, collisions, passenger and staff safety incidents and customer satisfaction; • Managed Occupational Health, Health & Safety activity, leading on risk assessments, incident reporting, Injury Prevention tours and safe working practices; • Liaised with relevant stakeholders, suppliers and contractors to ensure superior service delivery across a range of business as usual and ad-hoc situations.



MTR Corporation Limited 香港鐵路有限公司

• Hong Kong
• Rail Transportation
• 700 & Above Employee

• Senior Stations Consultant (temp contract)

  • May 2012 - Dec 2012

  Consultant with MTR’s bid team, working on the Essex Thameside franchise Assessments and station reports Station Travel Plans Transport integration Stakeholder engagement Station presentation standards such as cleanliness, maintenance, and facilities Standards of platform management and despatch Cycle provisions Retail Opportunities and increasing revenues Station enhancements Cleaning, maintenance regimes and contracts, Station deep clean and refresh programmes Asset management



Southern Railway

• Rail Transportation
• 700 & Above Employee

• Area Manager

  • Sep 2009 - Nov 2011

  • Coordinated day-to-day operations at London Bridge station and 15 other stations and ticket offices in the London Metro area• Managed nine direct reports, including performing annual appraisals to agree and set objectives, coaching and mentoring and carrying out monthly one-to-one review meetings to ensure that objectives were being achieved• Managed a further 160 staff across the Metro East area• Worked closely and built strong relationships with the British Transport Police and Southern Task force in dealing with graffiti, crime, fare evasion and vandalism• Liaised with local authorities including Southwark, Lambeth and Wandsworth to discuss environmental, safety and local commuter issues• First point of contact for the station’s 19 tenants and retail units• Analysed National Passenger Surveys and implemented measures to improve scores, including effective staffing levels at peak times and the introduction of robust recording of train arrival and departure times

• Station Manager

  • Mar 2004 - Sep 2009

  • Co-coordinated the day-to-day operation of retail activities at Victoria Station. This involved the management of 140 employees and 9 managers to ensure round the clock customer service to 125,000 passengers, the safe dispatch of 500 trains, and the handling of a £40,000 turnover on a daily basis• Maintained the safety of the station infrastructure, ensuring that contractors followed site briefings and adhered to Railway safety rules and regulations whilst on the station• Ensured timely train service and implemented new procedures to improve service performance through effective staffing at peak times and by interfacing with other train operating companies and Network Rail• Effectively managed budgets to maximise profits, including controlling staffing, overtime / sickness costs and cleaning costs and by improving departures performance to avoid incurring penalties• Controlled and implemented all station policies, including the station emergency plan, and acted as lead contact in liaisons with the Emergency Services• Monitored and facilitated the delivery of station maintenance and development schemes• Managed the process for the completion of the relevant safety and security checks and inspections to ensure compliance with safety and environmental procedures and Department for Transport requirements