Broker Relations

• May 2020 - Present

Support the Head of Home Underwriting with the development of new partners and schemes through market analysis, initial partner discussions and delivery through company on-boarding project Develop relationships with key or developing brokers, and process new and existing agency enquiries in line with internal service standards and own limits of authority Support the Head of Home Underwriting at relevant industry conferences, targeting new broker and scheme opportunities that fit… Show more Support the Head of Home Underwriting with the development of new partners and schemes through market analysis, initial partner discussions and delivery through company on-boarding project Develop relationships with key or developing brokers, and process new and existing agency enquiries in line with internal service standards and own limits of authority Support the Head of Home Underwriting at relevant industry conferences, targeting new broker and scheme opportunities that fit with the growth of the account Support the Head of Home Underwriting with external broker meetings providing market knowledge, product expertise and performance MI. Work with the Business Change team to develop product specifications to support the launch of new accounts and schemes or amendments to existing schemes Play a critical communication's role by interacting with brokers, Business Systems, Compliance and the underwriting team to help develop broker accounts

Insurance Underwriter

• Nov 2015 - May 2020

Working in a small team of household underwriters dealing with queries from a large panel of brokers and intermediaries. Queries dealt with via telephone, email, and letter. Reviewing misrepresentations and making decisions on the validity of policies and dealing with any complaints that arise as a result of the decision made. Dealing with new agency requests and undertaking FCA checks prior to the TOBA being issued. Working on new schemes as part of the project team and undertaking… Show more Working in a small team of household underwriters dealing with queries from a large panel of brokers and intermediaries. Queries dealt with via telephone, email, and letter. Reviewing misrepresentations and making decisions on the validity of policies and dealing with any complaints that arise as a result of the decision made. Dealing with new agency requests and undertaking FCA checks prior to the TOBA being issued. Working on new schemes as part of the project team and undertaking any necessary testing of systems prior to going live. Maintaining relationships with current panel of brokers and attending broker meetings/conference calls. Issuing monthly MI to brokers to confirm loss ratios and performance. Member of the Corporate Social Responsibility Committee for Integra Member of the Integra Social Committee Mental health champion Current UK representative on the SE Works Council for Hannover Re and attending Bi-Annual meetings in Hannover.

Bradford Park Avenue Under 10’s Manager

• Jan 2020 - Present

Customer Service Agent

• Jan 2014 - Nov 2015

Working within the Customer Services Department, dealing with incoming calls with regards to policies. Dealing with postal and email correspondence.

New Business Sales

• Jan 2013 - Jan 2014

•Working from a dialler system undertaking outbound calls and selling commercial insurance products. •Working within a small team to ensure that personal and team targets are hit as well as working towards the overall department targets. •Liaising with customers to negotiate terms to agree sales and where needed liaising with the in-house broking team to clear terms for sale. •Dealing with inbound leads from introducers and affinity groups and selling insurance packages as part of the… Show more •Working from a dialler system undertaking outbound calls and selling commercial insurance products. •Working within a small team to ensure that personal and team targets are hit as well as working towards the overall department targets. •Liaising with customers to negotiate terms to agree sales and where needed liaising with the in-house broking team to clear terms for sale. •Dealing with inbound leads from introducers and affinity groups and selling insurance packages as part of the membership. •cross-selling different insurance products to grow other areas of the business.

Team Leader

• Sep 2010 - Oct 2012

Working alongside the office manager to ensure that all daily/weekly/monthly targets are achieved Undertaking 1-2-1's on a monthly basis and delivering praise and constructive-criticism within them, giving feedback on KPI scores Setting new targets for the team to work towards and delivering regular updates on progression Undertaking reserve reviews to ensure that the claims being handled within my team are accurate Attending monthly governance meetings with our clients to ensure… Show more Working alongside the office manager to ensure that all daily/weekly/monthly targets are achieved Undertaking 1-2-1's on a monthly basis and delivering praise and constructive-criticism within them, giving feedback on KPI scores Setting new targets for the team to work towards and delivering regular updates on progression Undertaking reserve reviews to ensure that the claims being handled within my team are accurate Attending monthly governance meetings with our clients to ensure that we are hitting and exceeding their SLA targets Ensuring all payments are authorised within the agreed time scale and sending to our accounts department for authorisation Dealing with a small case load of legacy files (pre-2005 claims) to get a better understanding of the subsidence process Dealing with a caseload of subsidence claims, currently 150 claims, from cradle to grave up to a limit of liability of £250,000 Undertaking weekly/monthly audits and ensuring that all feedback is delivered at the earliest opportunity Sending out the daily workflow which is a guide of what is expected of the team in the day and ensuring updates are sent on the progress Ensuring all claims with a potential recovery are recognized and notifying the recovery team Completing weekly reports on all ABI claims where a potential recovery is possible and ensuring all previous insurers are notified at day one Undertaking HSE checks for the Leeds Office and ensuring all related paperwork is up to date Working alongside our IT department to improve the new claims management system Working alongside the other team leaders and office managers to ensure we are all giving the same message and working to the same targets Building external relationships and ensuring good relations are maintained Letter checking - ensuring all correspondence that leaves the office is factually correct and free of errors Show less Working alongside the office manager to ensure that all daily/weekly/monthly targets are achieved Undertaking 1-2-1's on a monthly basis and delivering praise and constructive-criticism within them, giving feedback on KPI scores Setting new targets for the team to work towards and delivering regular updates on progression Undertaking reserve reviews to ensure that the claims being handled within my team are accurate Attending monthly governance meetings with our clients to ensure… Show more Working alongside the office manager to ensure that all daily/weekly/monthly targets are achieved Undertaking 1-2-1's on a monthly basis and delivering praise and constructive-criticism within them, giving feedback on KPI scores Setting new targets for the team to work towards and delivering regular updates on progression Undertaking reserve reviews to ensure that the claims being handled within my team are accurate Attending monthly governance meetings with our clients to ensure that we are hitting and exceeding their SLA targets Ensuring all payments are authorised within the agreed time scale and sending to our accounts department for authorisation Dealing with a small case load of legacy files (pre-2005 claims) to get a better understanding of the subsidence process Dealing with a caseload of subsidence claims, currently 150 claims, from cradle to grave up to a limit of liability of £250,000 Undertaking weekly/monthly audits and ensuring that all feedback is delivered at the earliest opportunity Sending out the daily workflow which is a guide of what is expected of the team in the day and ensuring updates are sent on the progress Ensuring all claims with a potential recovery are recognized and notifying the recovery team Completing weekly reports on all ABI claims where a potential recovery is possible and ensuring all previous insurers are notified at day one Undertaking HSE checks for the Leeds Office and ensuring all related paperwork is up to date Working alongside our IT department to improve the new claims management system Working alongside the other team leaders and office managers to ensure we are all giving the same message and working to the same targets Building external relationships and ensuring good relations are maintained Letter checking - ensuring all correspondence that leaves the office is factually correct and free of errors Show less

Senior in New Claims Department

• Oct 2009 - Sep 2010

Working alongside the New Claims Team Manager, I am relied upon to allocate any new claims and build relationships with several work sources. Working alongside a team of fee earners and assisting where required – general tasks under taken are preparing letters of claim, arranging medical appointments and general updating of files. Generating reports twice a week for the practice manager to show the progression of files and to keep him up to date with new claims figures. Discussing the… Show more Working alongside the New Claims Team Manager, I am relied upon to allocate any new claims and build relationships with several work sources. Working alongside a team of fee earners and assisting where required – general tasks under taken are preparing letters of claim, arranging medical appointments and general updating of files. Generating reports twice a week for the practice manager to show the progression of files and to keep him up to date with new claims figures. Discussing the claims process with new clients and advising them of the procedures. Keeping up to date with a Pro-Claim diary system to ensure punctuality of completed tasks. Allocating work to New Claims Processors Requesting ATE policies and continuing a good relationship with the provider Updating new claims breakdown spreadsheet for monthly audits by the accounts department Ensuring all work that has been allocated is being completed throughout the day Completing new claims when needed to ensure the team isn’t struggling Training the team on the new RTA claims portal and ensuring this is always up to date for the Fee Earners to complete stage 2 I then took on my first case load and obtaining the extra knowledge needed to run a claim from the beginning until completion. Working alongside a Solicitor and running a case load of 450 pre-litigated files whilst the Solicitor dealt with 150 litigated files. Contacting third party insurers to negotiate offers and attempt to bring early settlement of claims as soon as possible. Responding to enquiries from third party insurers and solicitors. Informing clients on the progress of their claim. Updating referral companies on progress of claims. Show less Working alongside the New Claims Team Manager, I am relied upon to allocate any new claims and build relationships with several work sources. Working alongside a team of fee earners and assisting where required – general tasks under taken are preparing letters of claim, arranging medical appointments and general updating of files. Generating reports twice a week for the practice manager to show the progression of files and to keep him up to date with new claims figures. Discussing the… Show more Working alongside the New Claims Team Manager, I am relied upon to allocate any new claims and build relationships with several work sources. Working alongside a team of fee earners and assisting where required – general tasks under taken are preparing letters of claim, arranging medical appointments and general updating of files. Generating reports twice a week for the practice manager to show the progression of files and to keep him up to date with new claims figures. Discussing the claims process with new clients and advising them of the procedures. Keeping up to date with a Pro-Claim diary system to ensure punctuality of completed tasks. Allocating work to New Claims Processors Requesting ATE policies and continuing a good relationship with the provider Updating new claims breakdown spreadsheet for monthly audits by the accounts department Ensuring all work that has been allocated is being completed throughout the day Completing new claims when needed to ensure the team isn’t struggling Training the team on the new RTA claims portal and ensuring this is always up to date for the Fee Earners to complete stage 2 I then took on my first case load and obtaining the extra knowledge needed to run a claim from the beginning until completion. Working alongside a Solicitor and running a case load of 450 pre-litigated files whilst the Solicitor dealt with 150 litigated files. Contacting third party insurers to negotiate offers and attempt to bring early settlement of claims as soon as possible. Responding to enquiries from third party insurers and solicitors. Informing clients on the progress of their claim. Updating referral companies on progress of claims. Show less

New Claims Processor

• May 2008 - Oct 2009

Dealing with New Leads for Potential Personal Injury claims Advising client of the information required for us to pursue a successful claim Dealing with completed claims packs and processing the details on our system for the Fee Earners to progress the claim. Working on paper based instructions from our numerous referrers and contacting the clients to verify the details Dealing with New Leads for Potential Personal Injury claims Advising client of the information required for us to pursue a successful claim Dealing with completed claims packs and processing the details on our system for the Fee Earners to progress the claim. Working on paper based instructions from our numerous referrers and contacting the clients to verify the details

Claims Advisor

• Sep 2006 - May 2008

Dealing with engineers reports, and being pro-active making the offers to policy holders for their vehicles. Negotiating with customers and resolving disputes. Working within a small, close knit team of people. Dealing with third party agents to ensure swift collecting and repairing of customers vehicles and if necessary the disposing of total loss vehicles. Responding and keeping within administration timescales on all correspondence with customers and third party companies. Dealing with engineers reports, and being pro-active making the offers to policy holders for their vehicles. Negotiating with customers and resolving disputes. Working within a small, close knit team of people. Dealing with third party agents to ensure swift collecting and repairing of customers vehicles and if necessary the disposing of total loss vehicles. Responding and keeping within administration timescales on all correspondence with customers and third party companies.

Hospitality Team

• Sep 2005 - Sep 2006

As part of the hospitality team I worked directly under the Head Valet as a well-respected and useful member of the team. I worked mainly night shifts on the bar/restaurant and was given extra responsibility as team leader which included mentoring and training new staff. As part of the hospitality team I worked directly under the Head Valet as a well-respected and useful member of the team. I worked mainly night shifts on the bar/restaurant and was given extra responsibility as team leader which included mentoring and training new staff.