Experience

Bankston Motor Homes Inc

• United States
• Retail
• 1 - 100 Employee

• F&I Manager

  • Oct 2023 - Present

• Product Specialist

  • Jan 2023 - Oct 2023



Main Street Realty Plus, LLC

• Albertville, AL

• REALTOR®

  • Dec 2016 - Jan 2023

  GROSS SALES 2017: $1.5 million 2018: $3.5 million 2019: $3.75 million Secured, negotiated, expedited, and oversaw real estate transactions. ⇨ Established new listings for sales by conducting cold calls and pursuing referrals. ⇨ Stimulated and created leads by implementing social media marketing strategies, resulting in making 500,000+ impressions during 2018, yielding 700+ new leads. GROSS SALES 2017: $1.5 million 2018: $3.5 million 2019: $3.75 million Secured, negotiated, expedited, and oversaw real estate transactions. ⇨ Established new listings for sales by conducting cold calls and pursuing referrals. ⇨ Stimulated and created leads by implementing social media marketing strategies, resulting in making 500,000+ impressions during 2018, yielding 700+ new leads.



Matt Curtis Real Estate

• United States
• Real Estate
• 1 - 100 Employee

• Realtor

  • Sep 2021 - 2022



Spectrum

• United States
• Telecommunications
• 700 & Above Employee

• Direct Sales Supervisor

  • Nov 2019 - Aug 2021

  Lead a team of 12 Direct Sales Representatives, responsible for driving new customer connects, clear and responsive leadership, positive and effective motivation, professional development measures and the instruction and coaching of groups and individuals. ⇨ Consistently exceeded new-connect quota monthly by coaching employees and training for higher bundle sales. ⇨ Implemented Spectrum Mobile to sales process, yielding three months in a row of 200%+ to quota. ⇨ Led team during… Show more Lead a team of 12 Direct Sales Representatives, responsible for driving new customer connects, clear and responsive leadership, positive and effective motivation, professional development measures and the instruction and coaching of groups and individuals. ⇨ Consistently exceeded new-connect quota monthly by coaching employees and training for higher bundle sales. ⇨ Implemented Spectrum Mobile to sales process, yielding three months in a row of 200%+ to quota. ⇨ Led team during COVID-19 Shelter-in-Place orders. Created new role-play scenarios and critiqued employees. Trained employees in new sales techniques to comply with state regulations. Show less Lead a team of 12 Direct Sales Representatives, responsible for driving new customer connects, clear and responsive leadership, positive and effective motivation, professional development measures and the instruction and coaching of groups and individuals. ⇨ Consistently exceeded new-connect quota monthly by coaching employees and training for higher bundle sales. ⇨ Implemented Spectrum Mobile to sales process, yielding three months in a row of 200%+ to quota. ⇨ Led team during… Show more Lead a team of 12 Direct Sales Representatives, responsible for driving new customer connects, clear and responsive leadership, positive and effective motivation, professional development measures and the instruction and coaching of groups and individuals. ⇨ Consistently exceeded new-connect quota monthly by coaching employees and training for higher bundle sales. ⇨ Implemented Spectrum Mobile to sales process, yielding three months in a row of 200%+ to quota. ⇨ Led team during COVID-19 Shelter-in-Place orders. Created new role-play scenarios and critiqued employees. Trained employees in new sales techniques to comply with state regulations. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Director - Government Customer Operations

  • Mar 2008 - Mar 2017

  Headed 10 teams of technical support supervisors, as well as entire staff of more than 150 employees in a government call center environment through clear and responsive leadership, instruction and coaching of groups as well as individuals, positive motivation, and professional development measures. ⇨ Delivered exemplary customer support in order to create positive client experiences in all state and local government sectors across the United States. ⇨ Attained a “Best in Class”… Show more Headed 10 teams of technical support supervisors, as well as entire staff of more than 150 employees in a government call center environment through clear and responsive leadership, instruction and coaching of groups as well as individuals, positive motivation, and professional development measures. ⇨ Delivered exemplary customer support in order to create positive client experiences in all state and local government sectors across the United States. ⇨ Attained a “Best in Class” Customer Experience net promoter score of 75%. ⇨ Advocated for the call center site by appropriately planning and communicating with key stakeholders within the enterprise. ⇨ Oversaw the day-to-day management and development of the call center operational initiatives in order to uphold productivity, quality, and employee-relations standards as well as optimize operations.

• District Manager - Retail Sales

  • Jan 2014 - Dec 2014

  Executed various demanding oversight responsibilities for an expansive district, including attaining monthly sales quota, surpassing extremely aggressive goals, analyzing financials, directing recruitment, staffing, and hiring, promoting Verizon in the community. ⇨ Oversaw five General Managers in the West Texas market as well as more than 100 employees. ⇨ Determined and formulated strategies to increase customer retention in a retail store environment by guaranteeing delivery of… Show more Executed various demanding oversight responsibilities for an expansive district, including attaining monthly sales quota, surpassing extremely aggressive goals, analyzing financials, directing recruitment, staffing, and hiring, promoting Verizon in the community. ⇨ Oversaw five General Managers in the West Texas market as well as more than 100 employees. ⇨ Determined and formulated strategies to increase customer retention in a retail store environment by guaranteeing delivery of outstanding, professional, and courteous treatment of current and prospective customers and resolving customer complaints efficiently and empathetically.

• Floating Manager - Retail Sales

  • Jul 2012 - Dec 2013

  Supervised seven General Managers in the western North Carolina market as well as over 150 employees. ⇨ Charted successful course of leadership and staff development by guiding general managers, engineering career progression programs in support of organizational and area strategies. ⇨ Communicated and translated functional and operational goals into team goals, coordinating the implementation of policies and procedures.

• Retail Store Manager

  • Aug 2010 - Jul 2012

  Instituted hands-on performance management drivers, propelling team to achieve all key performance objectives in the store. ⇨ Prepared and analyzed financial, budget, and sales reports, staying abreast of company and market promotional elements. ⇨ Calculated, assigned, and monitored sales goals for retail personnel, and delivered ongoing training to inform employees informed of new products, services and procedures. ⇨ Executed asset management measures to regulate retail… Show more Instituted hands-on performance management drivers, propelling team to achieve all key performance objectives in the store. ⇨ Prepared and analyzed financial, budget, and sales reports, staying abreast of company and market promotional elements. ⇨ Calculated, assigned, and monitored sales goals for retail personnel, and delivered ongoing training to inform employees informed of new products, services and procedures. ⇨ Executed asset management measures to regulate retail inventory in compliance with company standards such as budgeting, forecasting, and managing appropriate inventory levels, analyzing inventory turns, ensuring compliance with physical control standards.

• Assistant Retail Store Manager

  • Mar 2009 - Aug 2010

  Introduced active performance management drivers including motivating team members to meet and exceed assigned quotas and manage churn, assessing individuals’ and team performance, initiating development plans to narrow competency gaps. ⇨ Studied and maintained market and industry knowledge by, staying abreast of company and market promotional elements, remaining current on all wireless products and services, industry, and competitive trends.

• Retail Sales Representative

  • Mar 2008 - Mar 2009

  Achieved strong sales results by reaching and exceeding quota/revenue targets for net activations, customer renewals, accessories, handsets, and enhanced services, demonstrating equipment functions and network capability, conducting rate package evaluations, and proposing solutions that best benefited the company and the customer. ⇨ Retained and expanded existing customer base and managed churn by, contacting existing customers for contract renewals as well as various data, accessory… Show more Achieved strong sales results by reaching and exceeding quota/revenue targets for net activations, customer renewals, accessories, handsets, and enhanced services, demonstrating equipment functions and network capability, conducting rate package evaluations, and proposing solutions that best benefited the company and the customer. ⇨ Retained and expanded existing customer base and managed churn by, contacting existing customers for contract renewals as well as various data, accessory, and handset upsell opportunities, ensuring customer satisfaction, and resolving all customer issues and concerns.



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Temporary Sales

  • Nov 2007 - Mar 2008

  Worked on a temporary assignment with Verizon Wireless until being hired on permanently by the company in March of 2008. Worked on a temporary assignment with Verizon Wireless until being hired on permanently by the company in March of 2008.



Domino's Pizza Enterprises Limited

• Australia
• Retail
• 700 & Above Employee

• General Manager

  • May 2007 - Oct 2007



Fossil Group, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2004 - May 2007



Walmart

• United States
• Retail
• 700 & Above Employee

• Associate

  • Jun 2003 - Jan 2005