Experience

Azyra

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Director

  • Jan 2022 - Present

• Client Services Manager

  • Sep 2013 - Dec 2021

  Azyra transforms your business by handling all your freight, warehousing, EDI, CRM and financials in a seamless enterprise system. Everything in Azyra is world class and outstandingly easy to use - to delight your customers, staff, management and shareholders. Azyra is multi everything – currencies, companies, countries, warehouses and customs authorities – so you can do business everywhere with efficiency and confidence. A fixed monthly subscription covers everything – software, training, support and rapid ongoing enhancements. And it’s backed up with fast, friendly and professional service and support.Responsibilities include- Managing enterprise system roll out- Consultancy and training on CRM, financial, logistics, warehousing- Review of enterprise system enhancements- Identifying opportunities for enterprise system enhancements- Pre and post sales consultancy and presentations- Managing client support

• Senior Consultant

  • Sep 2011 - Aug 2013

  Role includes:• Presales review of requirements and presentations• Planning and project managing implementation• Training and technical support.• Consultancy on improving CRM, customer service, transport efficiency, financial administration, BI.



JPoint Software

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Manager

  • Feb 2008 - Sep 2011

  JPoint provides a complete business process and accounting solution for rental and sales firms in the construction industry.• Duties include support, customer training (remote and on-site), testing, data fixing, software development and account management. Also the day to day management of the office.• I am involved in the full customer life cycle from pre-sales demonstrations to implementation (software and hardware), data migrations, balance and data take-ons, software customisation, report design and customer training.• Management of customer financial accounts. This involved running full end of year financial audits.• Technologies used - Postgres, Informix, 4GL, Java, Tomcat and SQL on both the Windows and Unix platforms.



Exact

• Netherlands
• Software Development
• 700 & Above Employee

• Account Management / Support

  • Oct 2006 - Feb 2008

  Exact is a Dutch owned multinational company providing fully integrated business software solutions to medium and small size businesses.• Exact provides applications that support both front and back office business processes. The ERP based software empowers all aspect of commerce including financial accounts, logistical & manufacturing activities as well as CRM, document management, HRM and project management.• The back office applications are based around its core functionality of financial accounting. Working at Exact I have obtained a good fundamental knowledge of accounting processes and practices.• The software has been constructed to run on a SQL environment. This has given me exposure to SQL 2000 (enterprise manager and query analyzer) and SQL 2005.• I was the main point of contact for all Irish clients who were from range of industries including distribution, manufacturing, healthcare and social services.• Being a small office I was involved in all aspects of running a business including financial administration, office administration and the training of new staff.