Experience

Viasat Aviation

• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Manager

  • Dec 2019 - Present



Terminalfour

• Ireland
• Software Development
• 1 - 100 Employee

• Head of Client Support

  • Jul 2015 - Dec 2019

• Infrastructure & Deployment Consultant

  • Jan 2014 - Jun 2015

  I am primarily responsible for the successful delivery and on going day to day operations of hosted client deployment environments, in particular TERMNALFOUR's Platform as a Service systems. My role is to continually support, develop and deliver the optimum configuration of the Platform as a Service environment in terms of availability, security, reliability performance and maintainability. In addition I work with TERMINALFOUR's existing clients assisting with system configuration, integration, and migrations. I also work with TERMINALFOUR's Sales and Professional Services teams to identify specific client deployment architectures and environments, providing expertise in requirements gathering, specification, implementation, operations and support across various technologies. Finally I act as point of escalation for TERMINALFOUR's Client Support Engineers providing advice and guidance for various issues as needed.

• Senior Client Support Engineer

  • Mar 2010 - Jan 2014

  Providing second-level support for TERMINALFOUR's enterprise-level Web-CMS application as-well-as the development and maintenance of associated modules written in PHP. In addition to this I was heavily involved with the configuration and maintenance of client servers which are hosted with the company.



Avova Technologies

• Ireland
• Information Technology & Services
• 1 - 100 Employee

• Contractor

  • 2008 - 2010

  Development of front-end interfaces to various in-house & client applications and websites. Development of front-end interfaces to various in-house & client applications and websites.



Version 1

• Ireland
• IT Services and IT Consulting
• 700 & Above Employee

• Helpdesk Administrator

  • Apr 2006 - Sep 2006

  Day-to-day administrator of the helpdesk ticketing system. This role also involved conducting and reporting on system health-checks for a variety of clients. Day-to-day administrator of the helpdesk ticketing system. This role also involved conducting and reporting on system health-checks for a variety of clients.