Experience

Zehnder Group UK

• United Kingdom
• HVAC and Refrigeration Equipment Manufacturing
• 1 - 100 Employee

• Credit Control Manager

  • May 2015 - Present

  • Reduced debtor days from 86 days to 60• hitting collection targets against £60m net.• Successfully implemented dispute management programme to help reduce invoice query time• Maintain bad debt & credit note provision to budget• Managing a team of 4 credit controllers

• Credit Controller

  • May 2012 - May 2015

  • Authorise the opening of credit accounts within predefined guidelines• Authorise release of held orders• Place customers on credit hold• Increase/decrease credit limits as necessary• Weekly/Monthly bank reconciliations• Administer credit notes and credit note reports• Send Debtors letter and produce monthly reports• Reconcile accounts and investigate billing disputes• Chase customers for overdue debts by phone, email & letter• SAP



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• Available for work

  • Apr 2012 - May 2012

  Currently looking for a new and exciting challenge in credit control.

• Travelling (career break)

  • Jan 2012 - Apr 2012

  3 months - Thailand, Malaysia, Singapore, Australia, New Zealand, Fiji



Wokingham Borough Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Recovery/Credit Control Team Leader

  • Nov 2006 - Jan 2012

  Duties: • Credit control collecting Council Tax, Business Rates and Housing Benefit overpayments. • Chasing the general public and local businesses for outstanding debts via telephone, email, letter and face to face meetings. • Representing the Council at the Magistrates Court in order to obtain judgements against individual debtors and businesses. • Cash allocation. • Responsible for supervising 4 members of staff. • Reporting and arrears monitoring (monthly). • Liaising with Bailiffs to ensure sums due are collected in a timely manner. • Part of the Revenues Management Team reporting to the Income and Collection Manager. • Dealing with customer complaints at stage 1 of the corporate complaints policy. • Setting targets, reviews, undertaking appraisals and providing full staff training. • Writing and setting up working procedures. • Performance Management and Quality Assurance. Achievements: • Personally responsible for the collection of 60,000 individual debtor accounts and successfully hitting collection targets of 99% against £90m net. • Personally responsible for the collection of 4,000 business debtor accounts and successfully hitting collection targets of 99.2% against £53m net. • Personally implemented Bankruptcy procedures to collect debt from persistent non payers which generated an additional £60,000. • Lead a team to collect on target benefit overpayments totalling £27m. • Successfully responding to customer queries within 10 days as per the Councils corporate guidelines. • Part of the team responsible for implementing new system training to all staff across the service (iwolrd version 6). Show less



Waverley Borough Council

• Recovery Officer

  • May 2006 - Nov 2006

  • Dealing effectively with customer enquiries face to face, over the phone and written correspondence. • Updating discount/exemptions • Closing and opening account • Producing refunds • Dealing with all enquiries from billing through to summonsed and liability order. • Preparing case’s for bailiff action, attachments to earnings and benefit. • Dealing effectively with customer enquiries face to face, over the phone and written correspondence. • Updating discount/exemptions • Closing and opening account • Producing refunds • Dealing with all enquiries from billing through to summonsed and liability order. • Preparing case’s for bailiff action, attachments to earnings and benefit.



London Borough of Hounslow

• United Kingdom
• Government Administration
• 700 & Above Employee

• Council Tax Officer

  • Feb 2006 - May 2006

  • Dealing effectively with customer enquiries face to face, over the phone and written correspondence. • Updating discount/exemptions • Closing and opening account • Producing refunds • Dealing with all enquiries from billing through to summonsed and liability order. • Preparing case’s for bailiff action, attachments to earnings and benefit. • Dealing effectively with customer enquiries face to face, over the phone and written correspondence. • Updating discount/exemptions • Closing and opening account • Producing refunds • Dealing with all enquiries from billing through to summonsed and liability order. • Preparing case’s for bailiff action, attachments to earnings and benefit.