Experience

PCTEST Engineering Laboratory, Inc. (Acquired by Element Materials Technology in 2020)

• United States
• Telecommunications
• 1 - 100 Employee

• Information Technology Support Specialist

  • Apr 2019 - Present

  ⇨ End User Support: ⦁ Handle helpdesk requests through tickets, phone, email, and in-person ⦁ Follow up on outstanding requests, ensure timely resolution and document solution ⦁ Help with the setup of new employee accounts ⦁ Setup additional workstations, VOIP phones, and other hardware ⦁ Support audio and video equipment in conference rooms ⦁ Identify and escalate situations requiring urgent attention ⦁ Troubleshoot hardware and software issues in person, remotely and via phone ⦁ 24/7 Response via remote support ⦁ Physical networking support ⇨ Hardware/Software Support: ⦁ Maintain the integrity of all computer workstation and associated software within the office buildings of Morgan Hill and San Jose ⦁ Assist personnel with installation, configuration and ongoing usability of system hardware and software ⦁ Verify functionality of hardware and software components ⦁ Troubleshoot issues with testing systems ⦁ Prepare activity reports ⦁ Maintain security/audit logs for multiple locations ⦁ Full ownership over mobile device management platform for phones and laptops. (Microsoft Intune) ⇨ Planning and Integration: ⦁ Implement standard application and data security measures ⦁ Implement standard data back-up and recovery processes ⦁ Manage and monitor internal assets to ensure accurate inventory records ⦁ Writing and maintaining up-to-date documentation for daily/weekly/monthly tasks ⦁ Manage relationships with 3rd party vendors ⦁ Work with consultants for new systems implementation Show less



NxEdge Inc.

• United States
• Semiconductor Manufacturing
• 1 - 100 Employee

• IT Support Specialist

  • Jun 2018 - Apr 2019

  Essential Duties and Responsibilities ⇨ End User Support: ⦁ Handle helpdesk requests through tickets, phone, email, and in-person ⦁ Follow up on outstanding requests, ensure timely resolution and document solution ⦁ Help with the setup of new employee accounts ⦁ Setup user workstations, VOIP phones, and other hardware ⦁ Support audio and video equipment in conference rooms ⦁ Identify and escalate situations requiring urgent attention ⦁ Troubleshoot hardware and software issues in person, remotely and via phone ⇨ Hardware/Software Support: ⦁ Maintain the integrity of all computer workstation and associated software with the office buildings of Morgan Hill, San Carlos and Santa Clara ⦁ Assist personnel with installation, configuration and ongoing usability of system hardware and software ⦁ Verify functionality of hardware and software components ⦁ Troubleshoot issues with ERP system ⦁ Inform management of recurring problems ⦁ Prepare activity reports ⦁ Conduct daily network backup operations ⇨ Planning and Integration: ⦁ Implement standard application and data security measures ⦁ Implement standard data back-up and recovery processes ⦁ Manage and monitor internal assets to ensure accurate inventory records Show less



Associated Students, SJSU

• United States
• Higher Education
• 1 - 100 Employee

• IT Coordinator

  • Feb 2017 - Jun 2018

  POSITION PURPOSE The IT Coordinator is primary responsible for efficiently providing support for and managing the day-to-day operations of the Print & Technology Center (PTC) related to computer services and AS, SJSU technicians. ⇨ Program Development & Operations • Responsible for the A.S. Print & Technology Center’s day-to-day operations related to computer services, , laptops and mobile device repairs, laptop, managing lab computers, inventory control, customer services, over-the-counter sales, etc. • Supervise, mentor, and develop Technicians in their professional and technical skills, such as computer repairs and customer service skills. • Research and develop learning outcomes, including but not limited to providing IT certifications for technicians. • Responsible for coordinating help desk functions in collaboration with the Systems Administrator. ⇨ Fiscal Management • Research and implement cost-saving and eco-friendly technological and operational solutions. • Provide analytical data, trends, and reports to help with ongoing evaluation of the PTC programs and services. ⇨ Facility & Equipment Management • Assist the IT Manager in managing and maintaining the department’s asset inventory. • Coordinate with the IT staff to ensure proper functionality of all computer systems, including servers and workstations. • Ensure computer systems and workstations are in compliance with the University policies and are up-to-date with software patches, upgrades and anti-virus scans. • Collaborate with the IT staff in managing and supporting the data backups and recovery tasks. • Collaborate with IT staff to analyze technology requirements and develop functional specifications for hardware, software, and network systems. • Coordinate with the IT staff in preparing and maintaining disaster recovery plan. • Collaborate with the Systems Administrator on preventive maintenance tasks. Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Geek Squad Manager

  • Jan 2012 - Feb 2017

  Geek Squad is a well known brand in the IT world, but there will always be opportunity to grow and that's where I come in. When I first became a Geek Squad Manager, I realized the tremendous potential I had to to train the next generation of highly skilled IT support. I focus on giving my team the necessary skills and goals to give our clients a world class experience, and making Geek Squad their number one choice when it comes to solving their technological needs.My daily tasks include:• Conduct business analysis utilizing company scorecards and reports to identify business opportunities and ensure a consistent client experience (e.g. Turn Time, Labor generation, Revenue goals, etc.)• Motivate, inspire, and coach behaviors that lead to an exceptional client experience.• Quickly resolve unsatisfactory client experiences and investigate root cause to identify and implement action plans based on observations and feedback.• Accountable for labor management and revenue performance for the Precinct and Autotech Bay. Show less

• Advanced Repair Agent

  • Mar 2007 - Jan 2012

  As a Geek Squad Advanced Repair Agent, my job was to repair, maintain and service products while showing Clients all the possibilities technology has to offer them. Being an Advanced Repair Agent is like being the face of a company, and I take every chance to show Clients a world class experience. Clients come to us because we know everything. But on the rare occasion I don't, then I take the opportunity to learn. Growth is always a primary focus in any role I take on.