Regional Director

• 2019 - Present

Providing help to our brothers and sisters in need by alleviating the effects of poverty and creating hope by developing solutions to transform lives. Providing help to our brothers and sisters in need by alleviating the effects of poverty and creating hope by developing solutions to transform lives.

Business Office Director

• 2017 - 2019

ACCESS Project Manager

• 2014 - 2017

Responsible for managing the daily operations of the Agency's ACCESS project. Directly supervise team of 10 staff in the FoodShare project (Wisconsin’s food stamp program) for a nonprofit food bank and anti-hunger Agency. • Manage $1M budget for non-profit food bank with P&L responsibilities. • Advocate for FoodShare clients’ civil rights with government agencies, contractors and elected officials.• Increased number of clients served by ACCESS Team 21% in FY2015 (additional 4,000+ served).• Develop relationships with community partners (WI Department of Health Services, Community Advocates, Legal Action of Wisconsin).• Initiated outreach to 29 pantries which increased benefits received by clients to $14M in FY2015.

Vice President of Programs & Services (position eliminated)

• 2013 - 2014

Responsible for leading the delivery of all programs and services, including: Workforce Development Program; Early Intervention Services (Autism & Birth-three years old); Adult Day Services; Recreation & Respite Services; Military /Veterans Services (AmeriCorps program).• Managed $11M budget with P&L responsibilities. • Increased 2013 Operating Surplus 116% over prior year ($251K to $542K) by creating Management Operating Systems and Key Performance Indicators.• Supervised AmeriCorps program providing services to Military families and Veterans.• Contributed to grants securing over $150K in funding for implementation of two new programs.• Supervised a team of five Directors with over 200 direct line staff. • Re-engineered the staffing structure of 11 programs to gain greater efficiencies.

Branch Manager

• 2012 - 2013

Responsibilities included: Business-to-Business Sales; Operational and Financial management; Order Fulfillment; Team Development; and, Customer Service. Responsibilities included: Business-to-Business Sales; Operational and Financial management; Order Fulfillment; Team Development; and, Customer Service.

Operations Manager

• 2011 - 2012

Responsible for increasing revenue and overseeing operational effectiveness and quality while influencing customer satisfaction; supervise/ develop shift personnel in order to ensure operational success and profitability. Areas of responsibility include: Operations, Fleet Distribution and Maintenance, Customer Loyalty, Quality Assurance, Sales, and Administration. Responsible for increasing revenue and overseeing operational effectiveness and quality while influencing customer satisfaction; supervise/ develop shift personnel in order to ensure operational success and profitability. Areas of responsibility include: Operations, Fleet Distribution and Maintenance, Customer Loyalty, Quality Assurance, Sales, and Administration.

General Manager/ Operations Manager (position eliminated)

• 2008 - 2010

Responsible for operational management and financial management of six state-wide services: Children Development Centers, Child Placement, Crisis Services, NC START, Copymatic, Group Homes, Outpatient Services; worked collaboratively with CEO, CFO and Senior VP Programs; provided strategic planning expertise. Coordinated new business development opportunities; supervised facilities management.• Managed $90M budget for non-profit agency with Profit & Loss statement responsibilities. • Created tools and performance metrics that assisted Mental Health service line to exceed budget by $750K in FY2009.• Managed implementation of new service line (NC START) increasing revenue by $1M.• Developed and co-wrote grant proposal; obtained $416K Autism grant.• Managed and performed due diligence for business development project adding $270K in revenue.• Developed dashboard indicators and performance measurement tools, trained staff in utilization for six service lines.• Supervised training/ development of the budget/forecast process for 132 programs. • Supervised/ developed 60 program managers and 16 regional managers. • Partnered with Quality Management to produce excellent outcomes for individuals served in ESUCP programs.• Performed cost modeling of programs to better utilize limited financial resources due to funding rate cuts.

Strategic Business Analyst (position eliminated)

• 2004 - 2007

Managed $113M budget for network of Long-Term Care facilities; negotiated vendor contracts, developed processes, analyzed Requests for Proposals. Assisted with the development of Facility Administrators; presented financial/operational assessments and P&L analysis for cost savings considerations; procurement, purchasing, facilities management.• Negotiated $770K on-going savings with rehabilitation vendor for seven facilities.• Managed implementation of new service (L.I.F.E.- Living Independently For the Elderly) increasing revenue by $540K• Negotiated $215K on-going savings with medical supply vendor for seven facilities.• Negotiated 37% price reduction in cost of oxygen cylinder for entire network (10 facilities).

Project Manager

• 1996 - 2004

Managed project teams for mid-sized clients; developed the clients’ management/ staff to implement re-engineered processes. Developed business processes to increase productivity and reduce costs. Analyzed business and cultural processes to design and implement Management Operating Systems (MOS), scheduling controls and Key Performance Indicators (KPIs). • Managed $1.025M Supply Chain Optimization Project at the MCG Health Inc.• Directed two teams in achieving one-time savings in excess of $1.5M. Reduced supply utilization throughout University of Iowa Hospitals and Clinics (UIHC). • Managed two projects over a 36-week period at Bath Iron Works. Met goals of 18% reduction in labor hours within manufacturing process by implementing Management Operating System.

District Manager

• 1990 - 1996

Supervised five-unit retail grocery store district in all facets of operations, including P&L responsibilities; talent development (HR functions); mentoring / coaching; sales; merchandising; budgeting and sales forecasting; inventory and cash control; operating schedules; vendor negotiations and contracts management; competitive analysis.• Supervised largest volume district, increasing sales to $29M from $17M (71% increase), including three of the four highest volume individual stores.• Initiated the concept of merchandising stores according to net margin of products.• Developed/trained eight store managers; supervised staff of 125 employees. • Increased profits to $1.5M from $850K (80% increase).• Improved productivity to $217/employee hour from $175/employee hour (23% increase).