Experience

NicEye Digital Solutions

• Türkiye
• Information Technology & Services
• 1 - 100 Employee

• IT Support Specialist

  • Dec 2021 - Present

  • Responding to all customer demands and escalating issues to the related department or creating an incident ticket. • Responsible for diagnosing and resolving hardware, software, and end-user problems. • Onsite and remote support to diagnose and resolve hardware, software, and end-user issues/demands. • Giving support for IP phones, VPN Technologies, and Preparing/configuring Meeting rooms, etc. • Using ticket systems such as "ServiceNow - Jira - AmgenNow" • Controlling the inventory of mobile devices with MDM Program. • Performing Daily Checklist for Server room & Meeting rooms • Managing Customers Active Directory and O365 Admin Centers. Providing On-Site and Remote Support Services for Global Companies such as; • AstraZeneca • Amgen • Zoetis • Kimberly Clark • Samsonite • Electrolux • Zwilling • Forte Tourism Providing Dispatch on-site support and server installation for; • GCI • IPG Show less



Zoetis

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• IT Support Specialist

  • Jan 2022 - Present

  Working as Outsource for Niceye Group. • Responsible for diagnosing and resolving hardware, software, and end-user problems. • Responsible for online and local stocks of computers etc. • Working with Global Teams and using ServiceNow for managing incidents • PC Asset/Configuration Management & support. • Participation in Problem Management. • Managing incidents, change requests, etc. • Preparing Laptops, phones, and tablets for newly hired employees. • Performing Daily Checklist for Server room & Meeting rooms Show less



Mundo Marino

• Entertainment
• 1 - 100 Employee

• Data Entry Assistant

  • Apr 2018 - May 2018

  Keeping records and appointment dates for hired catamarans with Microsoft Applications. Keeping records and appointment dates for hired catamarans with Microsoft Applications.



Probyte Bilişim

• Sarıyer, İstanbul, Türkiye

• IT internship

  • Oct 2017 - May 2018

  • Responsible for diagnosing and resolving hardware problems • Building computers and installing operating systems, software on them • Modem, Router installation •E-Commerce on sites like N11, Hepsiburada • Responsible for diagnosing and resolving hardware problems • Building computers and installing operating systems, software on them • Modem, Router installation •E-Commerce on sites like N11, Hepsiburada