Technical Product Marketing Director

• Jul 2019 - Present

Product Manager

• Sep 2017 - Jul 2019

Customer Account Manager

• Jun 2015 - Sep 2017

Delivery Specialist

• Apr 2015 - May 2015

Application Coordinator

• May 2013 - May 2015

Responsible for achieving in-depth knowledge of the software application and knowledgeable about the policies, procedures, and business operations at Airline / Aviation Industry. Conduct regular day-to-day communication with installation team, review the software, analyze business operations, and work with vendor, Subject matter experts and end users to tailor the system to fit the organization’s needs. On an as needed basis, perform in-depth analyses of workflows, data collection, report… Show more Responsible for achieving in-depth knowledge of the software application and knowledgeable about the policies, procedures, and business operations at Airline / Aviation Industry. Conduct regular day-to-day communication with installation team, review the software, analyze business operations, and work with vendor, Subject matter experts and end users to tailor the system to fit the organization’s needs. On an as needed basis, perform in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of software application. Responsible for conducting the business requirements definition and providing required information to develop system enhancement proposals and participate business / user testing, implementation, user requirements and operation. Involve a broad spectrum of users (including outstations) to ensure that testing is thorough and all bugs detected and addressed, prior to roll-out and within business timeframes. Preparing the user manuals by using company standart templates and publish to all user to make sure that systems are used uniformly and efficiently. Document, record and ensure all interfaces are tested, implemented and monitored to ensure systems are fully functional. Work with a team to prepare the test scenarios manually and test the PSS system on UAT (user acceptance test) and also on Live (Production) environment based on the test scripts. Coordinate the Application for Customer Airline / Onside. Train the Customer Airline trainer and also provide end user training. Work with a team to implement the PSS system, lead the project onside and provide a functional support during cut-over phase for the following projects for Customer Airlines in Nigeria, Myanmar, Turkey, Russia, Angola, Greece and Canada; - Inventory Management - Reservations - Ticketing - E-Commerce - E-Retail - Departure Control System - Check-In & Boarding - Baggage Handling - Weight & Balance

Airport Operations, Supervisor

• Jun 2012 - Sep 2012

Start-up new station. Managing all customer service, operation and administrative issues at Istanbul Airport. Handling 7 frequencies a week. Work closely with the Handling Agent team to improve the level of customer service. Manage the performance and ensure that the quality of services is in line with service level and contractual agreements. · Successfully accomplished the start up of the station, achieving safe and secure operations. · Co-ordinated and evaluated the ongoing… Show more Start-up new station. Managing all customer service, operation and administrative issues at Istanbul Airport. Handling 7 frequencies a week. Work closely with the Handling Agent team to improve the level of customer service. Manage the performance and ensure that the quality of services is in line with service level and contractual agreements. · Successfully accomplished the start up of the station, achieving safe and secure operations. · Co-ordinated and evaluated the ongoing training of the Handling staff. · Looked after customers and crew after two cancelled flight in a start-up period. · Built and developed an excellent relationship with Civil Aviation Authorities and Ground Handling Agent. Show less Start-up new station. Managing all customer service, operation and administrative issues at Istanbul Airport. Handling 7 frequencies a week. Work closely with the Handling Agent team to improve the level of customer service. Manage the performance and ensure that the quality of services is in line with service level and contractual agreements. · Successfully accomplished the start up of the station, achieving safe and secure operations. · Co-ordinated and evaluated the ongoing… Show more Start-up new station. Managing all customer service, operation and administrative issues at Istanbul Airport. Handling 7 frequencies a week. Work closely with the Handling Agent team to improve the level of customer service. Manage the performance and ensure that the quality of services is in line with service level and contractual agreements. · Successfully accomplished the start up of the station, achieving safe and secure operations. · Co-ordinated and evaluated the ongoing training of the Handling staff. · Looked after customers and crew after two cancelled flight in a start-up period. · Built and developed an excellent relationship with Civil Aviation Authorities and Ground Handling Agent. Show less

Airport Duty Manager

• Sep 2008 - Aug 2011

Managing all customer service and operation activities at Istanbul Airport, ensuring all activities are compliant to International, Local, UK and the Company Regulations. Handling 21 frequencies a week. Responsible for LPM and BCP, acted as an Airport Manager at Izmir and Antalya Station in their absence.Work closely with the Handling Agent team to improve the level of customer service. Reporting Official responsible for emergency procedures and business continuity… Show more Managing all customer service and operation activities at Istanbul Airport, ensuring all activities are compliant to International, Local, UK and the Company Regulations. Handling 21 frequencies a week. Responsible for LPM and BCP, acted as an Airport Manager at Izmir and Antalya Station in their absence.Work closely with the Handling Agent team to improve the level of customer service. Reporting Official responsible for emergency procedures and business continuity plans. Successfully managed all day-to-day operational issues · The team and I won awards as “Best performing” and “Most improved station”.

Acting Airport Manager

• Jan 2008 - Sep 2008

Managing all customer service and operation activities at Izmir Airport, ensuring all activities are compliant to International, Local, UK and the Company Regulations. Single BA representative in the town, handling 4 frequencies a week, responsible for local budget with net expenditure of GBP 435K a year.Work closely with the Handling Agent team to improve the level of customer service. Reporting Official responsible for emergency procedures and business continuity plans.

Customer Service Agent

• Mar 2006 - Jan 2008

Working at Ticket Sales activities, Observing Check-In and Operations; following up all updates of LPM, Emergency Templates, BCP, Training files of all GHA and BA officers, releif at Sofia and Copenhagen airport as an Airport Service Coordinator.

Business Planning Specialist / Operation Department

• Aug 2004 - Mar 2006

oordination between all departments within the company and customers. Planning the weight and balance of all types of Aircrafts for all Airlines according to IATA requirements. Following up all slots, permissions and ATC plans of flights during operation. Conduct the frequency information and messages to the authorities. Staff working roster planning, preparation of all statistics of Operation Department. oordination between all departments within the company and customers. Planning the weight and balance of all types of Aircrafts for all Airlines according to IATA requirements. Following up all slots, permissions and ATC plans of flights during operation. Conduct the frequency information and messages to the authorities. Staff working roster planning, preparation of all statistics of Operation Department.

Business Development and Planning Chief / Ramp Department

• Feb 2002 - Aug 2004

Budget, Resource and Staff working roster planning, Leading some project such as axsResource and SAP. Budget, Resource and Staff working roster planning, Leading some project such as axsResource and SAP.

Passenger Services Officer

• May 2001 - Feb 2002

Caring of all check-in and boarding activities, from the check-in opening time until departure. Following up IATA, company, local procedures manuals for all ticket, check-in, boarding and baggage activities. Caring of all check-in and boarding activities, from the check-in opening time until departure. Following up IATA, company, local procedures manuals for all ticket, check-in, boarding and baggage activities.

Visa Passport Officer

• Aug 2000 - May 2001

Identifying illegal travellers, criminals and suspicious passenger by behavioural analysis, documentation and expert questioning techniques. Identifying illegal travellers, criminals and suspicious passenger by behavioural analysis, documentation and expert questioning techniques.