Barinder Singh
Product Support Team Lead at Sapling- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
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Punjabi Native or bilingual proficiency
Topline Score
Bio
Vamsee Kuppa
I had a great opportunity to work with Barinder when I was on the Riva Success Team. Barinder has an exceptional devotion towards customer success. He is very keen and diligent when it comes to gathering and documenting the requirements and defects that are reported by the customers. He always set a great example for me and his team members to deliver excellence when it comes to customer engagement.
Saurabh Jadhav
I have the pleasure of working with Barinder for a year now at the Riva International Inc, collaborating on various client engagements. Barinder’s ability to confidently handle multiple customers and important stakeholders is unlike any I’ve seen before. I have seen him resolving some complex issues and steering through some tense meetings with ease and comfort due to his command on the product as well as his expertise in various technologies. It has made a significant increase in the satisfaction level of our key customers, which is evident from frequent accolades Barinder receives from many of our clients. Barinder is an excellent team player and he possesses remarkable people management skills. As a team member and a colleague, Barinder earns my highest recommendation.
Vamsee Kuppa
I had a great opportunity to work with Barinder when I was on the Riva Success Team. Barinder has an exceptional devotion towards customer success. He is very keen and diligent when it comes to gathering and documenting the requirements and defects that are reported by the customers. He always set a great example for me and his team members to deliver excellence when it comes to customer engagement.
Saurabh Jadhav
I have the pleasure of working with Barinder for a year now at the Riva International Inc, collaborating on various client engagements. Barinder’s ability to confidently handle multiple customers and important stakeholders is unlike any I’ve seen before. I have seen him resolving some complex issues and steering through some tense meetings with ease and comfort due to his command on the product as well as his expertise in various technologies. It has made a significant increase in the satisfaction level of our key customers, which is evident from frequent accolades Barinder receives from many of our clients. Barinder is an excellent team player and he possesses remarkable people management skills. As a team member and a colleague, Barinder earns my highest recommendation.
Vamsee Kuppa
I had a great opportunity to work with Barinder when I was on the Riva Success Team. Barinder has an exceptional devotion towards customer success. He is very keen and diligent when it comes to gathering and documenting the requirements and defects that are reported by the customers. He always set a great example for me and his team members to deliver excellence when it comes to customer engagement.
Saurabh Jadhav
I have the pleasure of working with Barinder for a year now at the Riva International Inc, collaborating on various client engagements. Barinder’s ability to confidently handle multiple customers and important stakeholders is unlike any I’ve seen before. I have seen him resolving some complex issues and steering through some tense meetings with ease and comfort due to his command on the product as well as his expertise in various technologies. It has made a significant increase in the satisfaction level of our key customers, which is evident from frequent accolades Barinder receives from many of our clients. Barinder is an excellent team player and he possesses remarkable people management skills. As a team member and a colleague, Barinder earns my highest recommendation.
Vamsee Kuppa
I had a great opportunity to work with Barinder when I was on the Riva Success Team. Barinder has an exceptional devotion towards customer success. He is very keen and diligent when it comes to gathering and documenting the requirements and defects that are reported by the customers. He always set a great example for me and his team members to deliver excellence when it comes to customer engagement.
Saurabh Jadhav
I have the pleasure of working with Barinder for a year now at the Riva International Inc, collaborating on various client engagements. Barinder’s ability to confidently handle multiple customers and important stakeholders is unlike any I’ve seen before. I have seen him resolving some complex issues and steering through some tense meetings with ease and comfort due to his command on the product as well as his expertise in various technologies. It has made a significant increase in the satisfaction level of our key customers, which is evident from frequent accolades Barinder receives from many of our clients. Barinder is an excellent team player and he possesses remarkable people management skills. As a team member and a colleague, Barinder earns my highest recommendation.
Credentials
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High Performance Collaboration: Leadership, Teamwork, and Negotiation - by Northwestern University
CourseraApr, 2020- Nov, 2024 -
Splunk 7.x Fundamentals Part 1 (eLearning)
SplunkJun, 2019- Nov, 2024 -
Customer Service Foundations
Lynda.comFeb, 2018- Nov, 2024 -
Learning SharePoint 2016
Lynda.comJan, 2018- Nov, 2024 -
Oracle Certified Java Professional Java SE 6 Programmer
OracleFeb, 2012- Nov, 2024
Experience
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Sapling
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United States
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Human Resources Services
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1 - 100 Employee
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Product Support Team Lead
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Jun 2021 - Present
Sapling is a People Operations Platform that automates your workflows - from onboarding to offboarding and everything in between - by connecting people data across your existing systems.As the platform of choice for InVision, OnDeck, Digital Ocean, Coupa, and more, we believe when you create a great employee experience, People Ops can better support teams to do their best work. Sapling is a People Operations Platform that automates your workflows - from onboarding to offboarding and everything in between - by connecting people data across your existing systems.As the platform of choice for InVision, OnDeck, Digital Ocean, Coupa, and more, we believe when you create a great employee experience, People Ops can better support teams to do their best work.
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Riva International, Inc.
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Canada
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Software Development
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1 - 100 Employee
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Client Success Team Lead
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Sep 2018 - Jun 2021
• Work directly with a portfolio of Enterprise customers to define success and help them drive significant value out of using Riva. • Assist Enterprise customers in driving user adoption and change management within their organization.• Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Riva is properly leveraged to achieve them.• Manage new/existing enterprise and/or unique engagements while collaborating closely with other teams (like Development/QA/Product management) for resolution.• Work with the Sales team to facilitate the onboarding of new enterprise customers.• Assist in creating/updating documentation and educational materials for Riva products.• Serve as a point of escalation for key customer issues and ensure swift resolution.• Assist in the onboarding process for new hires and address employees’ queries regarding office management issues.• Coach/Train frontline Customer Support Representatives based on existing training program and find room for improvement.• Conduct monthly check-ins with team members to ensure they have all the necessary resources to perform their duties.• Envisioning, planning, and implementing customer success programs that improvecustomer usage, retention, and happiness. • Manage change effectively using strategies that honor the mission and culture of the company. • Other duties/tasks as assigned
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Client Success Specialist
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Oct 2017 - Sep 2018
• Delivering remote installation, configuration, and administration for new Riva Cloud and Riva On- premise customers;• Providing remote troubleshooting and technical support to customers;• Providing timely follow-up for customer download, sales, and support requests;• Providing pre-sales demonstrations and technical support;• Documenting activities in the ticket tracking/support application;• Escalating support calls to Tier 3 or the developer team as required;• Creating training materials, videos, and Knowledge Base articles;• Assisting in testing and documentation of installing and configuring Riva Integration Server for Exchange, GroupWise, and supported CRMs including Salesforce, SugarCRM, Oracle CRM On Demand, Microsoft CRM, and others;
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MicroAge Canada
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Client Support Specialist
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Jul 2017 - Nov 2017
• Provide personalized and proactive support to MicroAge’s clients in Edmonton area. • Ensure high customer satisfaction and retention.• Meet with the clients in-person and/or over the phone to ensure their computer/software/Printer/IP Phones etc. systems are up to date and running as expected. • Offer technical support and teach users how to utilize computers, laptops, phones, dock stations and peripheral equipment and software within established standards and guidelines. • Evaluate system performance and troubleshoot system failures or bugs to ensure smooth functionality. • Set up hardware (Computer systems, dock stations, IP phones, cameras, printers, etc.) and install/configure software drivers as needed and/or requested by the clients.• Install LAN/WAN and other networks and manage components (Windows servers, etc.)• Maintain inventory of equipment and provide it to the supervisor for future use. • Work with procurement department to purchase hardware and software.• Maintain technical problems history and report it to supervisor. • Other duties/tasks as assigned
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Creed Infotech Inc.
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Software Development
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1 - 100 Employee
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Technical Analyst
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Jun 2012 - Aug 2015
• Work directly with a client/company based out of New York.• Analyze and resolve IT related issues (on-site and remotely).• Actively coordinate with team members and other service support groups to effectively resolve desktop incidents and service requests in a timely manner. • Coach, mentor, and provide technical training and guidance to others.• Create and maintain documentation for knowledge transfer to colleagues.• Continuous review and evaluation of systems and tools looking for integration opportunities, automation, and process improvements. • Preparation of daily, weekly, and monthly performance reports, business updates etc.• Install, manage, and evaluate hardware products like Desktops, Printer, IP Phones, IP Cameras, etc. • Create users for employee to access different applications (like G-Suite Apps, Virtual IP Phones (8X8.com), itsdispatch.com, truckstop.com, etc.) and maintain documentation for same. • Utilize call tracking system for the purpose of logging and monitoring.• Other duties/tasks as assigned
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CMC Academy - India
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Java Trainee
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Jun 2010 - Nov 2010
• Understand Java concepts and implement them to build applications. • Define site objectives by analyzing user requirements; envisioning system features and functionality.• Design and develop user interfaces to internet/intranet applications by setting expectations and features priorities throughout development life cycle • determining design methodologies and tool sets• Complete applications development by coordinating requirements, schedules, and activities; contributing to team meetings; • Troubleshooting development and production problems across multiple environments and operating platforms.
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Education
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University of Alberta
Software Product Management Specialization -
University of Alberta
Master of Science (M.Sc.), Computer Science -
Lovely Professional University
Bachelor of Technology (B.Tech.), Computer Science