Experience

Legal Voice

• Paralegal

  • Provide callers with legal information about Washington law, referrals to attorneys and community agencies, assistance with problem-solving and pro se options. • I also draft legal documents, including correspondence. • I research legal issues; and worked on special assignments that may require conducting research, preparing reports, and filing. I also performe routine office work. • Provide callers with legal information about Washington law, referrals to attorneys and community agencies, assistance with problem-solving and pro se options. • I also draft legal documents, including correspondence. • I research legal issues; and worked on special assignments that may require conducting research, preparing reports, and filing. I also performe routine office work.



Housing Justice Project

• Paralegal

  • Sep 2012 - Dec 2012

  • Interviewed clients and gathered information from them. • Maintained client records, on the data system. • Performed legal research which included use of automated research services and other research methods. • Worked with internal and external legal staff on various projects • Prepared correspondence, pleadings and other written documents, as well as gathers and organizes exhibits, documents, trial data, and any other materials that were required in the handling of cases. • Performed general 'court run' duties to courthouses as necessary



OneAmerica

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Paralegal Intern

  • Oct 2012 - Oct 2012

  Assisted clients to complete naturalization forms. I also Interpreted verbatim between clients and paralegals or attorneys and other volunteer staff. Assisted clients to complete naturalization forms. I also Interpreted verbatim between clients and paralegals or attorneys and other volunteer staff.



World Vision

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Customer Service

  • Oct 2010 - Jan 2011

  • Answered inbound customer service calls and made outbound welcome calls and outbound single gift calls to potential donors and the general public in response to all media presentation • Answered incoming calls using Automated Call Distribution and standard script for guidance and I was trained to cross-sell other World Vision opportunities through sponsorship, single gift and credit card conversion. • Researched options for intermediate-impact donors to effectively respond to inquiries utilizing calls in reference to current studies and historical information provided by the department. • Maintained and updated donor files as appropriate. • Attended and participated in the leadership of daily devotions and weekly chapel services



Virgin America

• United States
• Airlines and Aviation
• 700 & Above Employee

• Reservations Team member

  • Aug 2008 - Oct 2010

  • Handled all guest inquires and solved issues in a professional manner, using the tools available i.e. the reservation system AIRES, internet, etc. • Initiated proactive communication during inquiries to achieve one call/first call resolution. • Used effective listening skills to assess the needs of the customer and then related the features and benefits of the appropriate airline product. • Maintained a thorough knowledge of airline products, services and promotions by reading all company issued e-mails, the internet and other pertinent material prior to each shift.