Experience

Bank of Africa - Uganda

• Banking
• 200 - 300 Employee

• Senior Collections and Recoveries Officer

  • Jan 2022 - Present

  • Review the excess and arrears reports from all branches every morning and obtain satisfactory responses from the Branch Managers or Account Relationship Managers with a view to recovery the arrears positions in the shortest time possible. • Monitor and report on any unauthorized excesses on accounts • Recommend actions for each of the persistent or troublesome positions on a daily basis. • Make a report of any persistent accounts in arrears with recommended actions to the Credit Committee on weekly basis. • Populate and submit reports for; recovery pipeline, arrears evolution, accounts recovered, collect usage and • Implement all recommendations of the Credit Committee with regard to accounts in arrears / excess positions. • Keep custody of all files placed under Special Assets and ensure they are neatly maintained and ensure their orderly movement and updates. • Daily review of all accounts in class 3, 4, 5 and Written off and update the Head of Special Assets and the Credit Committee on any significant developments (internally or externally) with regard to improvement or deterioration of the positions and chances of recovery. • Every week, monitor movements in the Special Asset accounts (credits or debits) and recommend appropriate adjustments in provisions. • Ensure that all interest charged on Special Assets is reviewed regularly. • Management of debt collection on a continuous basis with all third parties i.e., Lawyers, Auctioneers, Debt Collectors etc., and update the relevant committees • Management of the debt collection firms by ensuring, clear segmentation of their portfolios assigned, tracking performance of each firm, ensuring redistribution of accounts without results to other firms. • Handle all documentation / correspondence regarding the referral of Special Assets to third Parties. • Assist third parties in compiling required documentation to facilitate legal action Show less



ORIENT BANK UGANDA LIMITED

• Credit Administrator

  • May 2017 - Present



GUARANTY TRUST BANK UGANDA LTD

• Kampala, Uganda

• Credit Administrator/securities-monitoring and supervision/Credit Reference Bureau

  • Dec 2013 - Present

  • To ensure that customers collateral pledged as securities are in good custody. • Review of customers files to ensure that all requirements have been fulfilled as per the offer letters before the loan is disbursed. • Prepare release of caveat mortgage release letters for customers who have paid off their facilities. • Maintaining a data base of collateral securities that the bank holds. • Prepare a report on loan account in watch/NPA category so that Appropriate action is taken. • Prepare loan arrears and excesses report on weekly basis and presenting them to management credit commit. • Monitoring non performing credit portfolio and taking necessary steps to ensure that they normalize. Show less



Fina Bank Ltd

• Kenya
• Banking
• 100 - 200 Employee

• Credit Administrator/securities-monitoring and supervision

  • Oct 2012 - Present

• Credit Reference Bureau Officer

  • May 2011 - Present

  • Generating monthly CRB reports to Compuscan• Generating monthly monitoring reports to Bank of uganda.• Enrolling customers on the CRB data base.• Receive customers instructions and executing them.• Handling Customer complaints and queries on daily basis.

• Head cashier/Teller

  • May 2010 - Present

  • Custody and control of vault cash. • Training of new cashiers/tellers.• Handling of inter-bank transactions.• Handling of cash transactions with the central bank.• Disbursement and receipt of cash to and from other branches. • Balancing of vault cash.• Supervision of teller• Receiving bulk cash deposits.

• Cashier/Teller

  • Aug 2009 - Present

  • Manage cash to ensure security.• Manage customer expectations by providing clear guidance in terms of information and advice.• Receiving, verifying and paying cash to the customers• Be readily available to customers to provide support either to queries, new products and services or for information by way of walk ins, telesales or referrals.• Handle all customer information with the greatest level of confidentiality.• Recommend new ways of working that promote efficiency and are customer centric.• Cross selling of products and services to customer Show less



I&M Bank Uganda

• Uganda
• Banking
• 200 - 300 Employee

• Recoveries Officer

  • Feb 2019 - Dec 2021

  Credit Officer- recoveries and special asset

• Credit Officer- Collection and recoveries

  • Feb 2019 - Dec 2021

  Effective management of the debt collection firms by ensuring, clear segmentation of their portfolios assigned, tracking performance of each firm, ensuring redistribution of accounts without results to other firms within 90 days, ensure directional and meaningful weekly meetings with the debt collection firms take place evidenced with signed off meeting minutes and action points.