Training Specialist

• Jun 2022 - Present

- Identifying training needs for baristas and management - Developing teaching plans and training programs - Identifying training needs for baristas and management - Developing teaching plans and training programs

Human Resources Manager

• Jun 2018 - Dec 2020

- Participation in organizational changes and preparation of the company's strategy - Leading managers of cafés and other parts of a company, cooperation with them in HR topics - Personal support for managers - One-to-one personnel evaluations (giving constructive feedback, solving rewards, motivation, ...) - Conflict management, employee motivation and education - Preparation of advertisements for open positions, hiring new employees, onboarding - Support for emloyees foreigners (provision of employee cards, help in dealing with officers, ...) Show less

Junior Account Manager

• Nov 2017 - May 2018

- Communication and building strong professional relationship with some of our clients: Škoda Auto, Teta drogerie, Coty, ... - Responsibility for a whole process of promotional items making (assigning samples to buyer, communication with client, solution changes, ...) - Promotional items desingning, creating of presentations for clients - Preparing of offers including prices, contracts preparation - Close cooperation with Key Account Manager, reporting - Deadlines monitoring - Communication and building strong professional relationship with some of our clients: Škoda Auto, Teta drogerie, Coty, ... - Responsibility for a whole process of promotional items making (assigning samples to buyer, communication with client, solution changes, ...) - Promotional items desingning, creating of presentations for clients - Preparing of offers including prices, contracts preparation - Close cooperation with Key Account Manager, reporting - Deadlines monitoring

Work & Travel in Iceland - Waitress and Housekeeper

• Jun 2017 - Aug 2017

Cafe Manager

• Jan 2015 - May 2017

- Responsibility for running the café, cooperation with owners - Managing and leading a team of 5 - 10 baristas (depending on a season) - Shift planning and coordination, paying wages to employees - Solving sudden and presumed problems - Care of employees, staff training - Selection of new employees, personal interviews, employee contracts preparation, cooperation with payroll clerk - Goods purchasing, payments and mails processing - Involved in design of the café and offer changes Show less

Barista

• Aug 2013 - Dec 2014

- Customer service, providing information a recommendations, building a professional relationships with customers - Coffee preparation and assisting customers with selection of coffee beverages, bakery items and other beverages, coffee grinder preparation and taking care about coffee machine - Careful and quick food and beverages preparation - Daily sales counting and reporting to owner - Stocking bakery items, refilling beverages to fridges - Opening/closing the café and maintaining cleanliness Show less