Project Manager

• Dec 2019 - Present

Senior Project Manager

• Jul 2016 - Dec 2019

• Instrumental in improving Project Management Department’s on time/on budget rate to 103% in 2017 and 2018. • Consistently managing projects with meticulous attention to detail, excellent problem solving skills, superior customer service and expert collaboration skills, resulting in promotion to Senior Project Manager after first year, and in regularly overseeing an average of 50+ projects and leading cross-functional teams of 15+ members. • Responsible for planning, executing, controlling, monitoring and closing projects according to established project management methodology, resulting in consistent project success and outstanding client retention. • Leading regular progress reporting meetings/communication with stakeholders, project and senior teams to manage and mitigate risk, and to ensure successful project completion with highest client satisfaction and focus on business goals and needs. • Charged with execution of new training program for the Project Management Department, resulting in improved new-hire training, increased implementation and communication consistencies, and enhanced process workflows. • Coaching and mentoring other project managers, improving PM team’s quality of work, consistencies and standards. • Leading and managing project teams to implement high-bandwidth, fiber-based communications networks and services to schools, governments, carriers, data centers, hospitals, and enterprise business customers. • Successfully managed the implementation of numerous school projects, with 100’s of-miles build in multiple municipalities, including Military Army Bases, and multi-million dollar budgeted capex to connect hundreds of campuses • Managing and directing the implementation of several multi-million carrier telecom dark and lit fiber projects, delivering services to small cells, towers and MTSO’s, handling all stakeholder expectations and communications, and project team coordination. • Annual nominations for Circle of Excellence. Show less

Business Office Manager

• 2015 - 2016

• Leading project team of landscape designers, architects, managers and installers to successfully deliver creative landscape and garden designs to high-end clientele in Kansas City, Prairie View, Brookside, etc. • Leading project teams from inception to close, improving overall workflow and process consistencies. • Leading regular progress reporting meetings with owner and architects, to manage and mitigate risk, and to ensure timely project completion with highest client satisfaction. • Improved project on-time rates by implementing consistent walk-through and follow up strategies resulting in decreased A/R and increased customer satisfaction. • Shortened sales cycles by 25% by effective identification and management of key process milestones. • Increased closing rates by improving workflow and decreasing interdepartmental inefficiencies. • Enhanced customer satisfaction by streamlining production schedule and assigning accountability. • Leading Employee Certifications program, resulting in timely re-certification of staff and compliance with government entities Show less

Operations/Program Manager

• 2006 - 2015

• Managing and leading team of 15+ staff members in implementing new reporting schedules for all departments resulting in improved communications and enhanced issue resolution. • Leading team in streamlining customer service and operational procedures to improve new-hire training, employee cross-training and work place satisfaction. • Successfully developed and implemented digital filing system to increase office efficiency and quality of customer service delivery. • Leading team in analyzing business processes, resulting in decreased payroll processing errors and expenses by evaluating and implementing new processing software and streamlining procedures and digitizing processes. • Increased market penetration through development of marketing materials, event collateral and e-Commerce websites. • Hired, trained, and coached employees and increased employee retention and satisfaction with execution of wellness programs and employee recognition events, resulting in improved teamwork and productivity. • Trained employees during implementation of Accounting and Customer Management Systems, Excel, Word and Outlook classes which helped overall employee productivity and ability. Show less

Owner/Project Manager

• 2002 - 2006

• Owned and operated a small residential construction business, managing all aspects of the business • Developed and created scopes of work for remodeling projects and hired and managed crews at multiple locations to reduce downtime and keeping client business goals and needs in focus • Scheduled product deliveries to meet production schedules and aligned resource schedules to meet client demands • Drive complex projects from concept to completion • Owned and operated a small residential construction business, managing all aspects of the business • Developed and created scopes of work for remodeling projects and hired and managed crews at multiple locations to reduce downtime and keeping client business goals and needs in focus • Scheduled product deliveries to meet production schedules and aligned resource schedules to meet client demands • Drive complex projects from concept to completion

Teacher

• Jun 1998 - Apr 2000

Instructed grades 5-13 in European history and religion. Developed lesson plans within the scope of school curricula. Instructed grades 5-13 in European history and religion. Developed lesson plans within the scope of school curricula.

Teacher

• Jun 1995 - May 1999

Speech and Play Therapy with children between the ages 5 and 14; Speech and Play Therapy with children between the ages 5 and 14;