Experience

ReX Fitness LLC

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Program Management Specialist

  • Jan 2023 - Present

  Help to manage and run the fitness facility through marketing, teaching classes, making promotions, keeping IT up to date, and more. Help to manage and run the fitness facility through marketing, teaching classes, making promotions, keeping IT up to date, and more.



Technical Source Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Aug 2006 - Present

  ·Assist companies with their I.T. relocation by strategically disconnecting/reconnecting user’s computer systems. This also includes testing and confirmation of network connectivity and voice connectivity. ·Supervisor of staff technicians during the job and update status of project to client from beginning to end. ·Have been project manager on many projects consisting of up to 150 users without supervision. Collaborated with Sr. project manager of jobs consisting of over 500 users. ·Assist companies with their I.T. relocation by strategically disconnecting/reconnecting user’s computer systems. This also includes testing and confirmation of network connectivity and voice connectivity. ·Supervisor of staff technicians during the job and update status of project to client from beginning to end. ·Have been project manager on many projects consisting of up to 150 users without supervision. Collaborated with Sr. project manager of jobs consisting of over 500 users.



ClubReady, LLC

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Support Manager

  • Oct 2017 - Dec 2020

  Support Manager (December 2018 - Current) · Managed our support team and built up my employees, to become the feeder system for other departments. · Used Power BI and Google Analytics to manage key accounts along with my team. · Built an AI chatbot for our LiveChat system that currently handles 59% of our chat volume that only costs $160 a month. · Built an apple app for our internal staff to allow them to easily access information for when they were on site or working remotely from home. · Built the Google Analytics reporting for Support in order for my team to view the information along with the board of directors. · Created FAQ documents, brand guides, several types of manuals (for job duties/processes, constructing of bots/apps, how to guide for clients, etc), a support newsletter, and more to keep the client and my team well informed and keep my team motivated as well. · Setup and implemented a cross training program for internal staff. · Built a Facebook page that allows our team to do simulated chats, along with working through a continuing education program and specialized training on our key accounts. · Built a tiered structure for the support department. · Assisted in building a manual for our key accounts to better assist with our onboarding process. · Updated articles within our knowledgebase and converted those articles into our Zendesk Guide to make our articles more accessible to our clients. · Set our team to become 24-hour service. Support Lead (August 2018-December 2018) · Point of escalation for tickets towards other departments. · Became the main point of contact within support to troubleshoot and create tickets on issues/bugs within the system. · Built our internal training program (both in support and other departments) which decreased the learning rate from 2.5 months to under 3 weeks. Agents that came out of that program also showed higher success rates within our company and 40% were promoted within 6 months of them being hired. Show less



Bowl Haven Lanes

• United States
• Wellness and Fitness Services

• Youth Program Director

  • Sep 2017 - May 2018

  • Recruited youth bowlers to partake in the program. • Made sure each player is learning in order to effectively prepare themselves for either high school or college bowling. • Kept track of the scores and progression of each player to make sure they were all on track. • Recruited youth bowlers to partake in the program. • Made sure each player is learning in order to effectively prepare themselves for either high school or college bowling. • Kept track of the scores and progression of each player to make sure they were all on track.



Alton High School

• Alton, IL

• Teacher's Assistant and ASA Math Teacher

  • Aug 2017 - Oct 2017

  • Taught a variety of math topics to kids based upon their pre-testing levels. • Kept the kids in line while continuously helping them progress in their education. • Assisted the teacher with her special education classes which covered both science and reading. • Taught a variety of math topics to kids based upon their pre-testing levels. • Kept the kids in line while continuously helping them progress in their education. • Assisted the teacher with her special education classes which covered both science and reading.



Alton High School

• Assistant Tennis Coach

  • Feb 2017 - May 2017

  ·Implemented innovative practice strategies in order to gain optimal performance levels, such as a vision training technique.·Helped develop the mental game in athletes by having both individual and team discussions on the matter.·Assisted the head coach with the coaching of two teams by working with two teams during competition, keeping score and analyzing games. ·Drove the kids’ safely to their matches when necessary.

• Volunteer High School Bowling Coach

  • Oct 2015 - Mar 2017

  ·Helped with the psychological development of the athletes’ game, by implementing a manual involving confidence, motivation, imagery, along with concentration and focus.·Worked one on one with bowlers on their physical game by implementing new drills and making practices more creative. ·Assisted the head coach with the coaching of four teams by working with two teams during competition, keeping score and analyzing games, along with discussing how to go about with certain bowlers’ training. -Used GoPros and other technical equipment in order to capture the bowlers on camera to later analyze the content with them. Show less



Southern Illinois University Edwardsville

• United States
• Higher Education
• 700 & Above Employee

• Help Desk - Student Employee

  • Oct 2016 - Dec 2016

  ·Helped set up classrooms with new IT equipment ·Took calls in from both professors and students and assisted them in either how to fix their computer related issues, or wrote a ticket for a technician to physically check their system. ·Changed passwords and unlocked systems for users. ·Helped set up classrooms with new IT equipment ·Took calls in from both professors and students and assisted them in either how to fix their computer related issues, or wrote a ticket for a technician to physically check their system. ·Changed passwords and unlocked systems for users.



InZone - Harper College

• Palatine, IL

• Teacher and Program Aide

  • Jul 2016 - Aug 2016

  ·Taught multi-sports classes for kids aging from 8 to 14 years old. ·Helped aide teachers in others classes such as creating apps on the iPhone, learning the ways of the piano on the computer, along with arts and crafts classes. ·Taught multi-sports classes for kids aging from 8 to 14 years old. ·Helped aide teachers in others classes such as creating apps on the iPhone, learning the ways of the piano on the computer, along with arts and crafts classes.



Harper College

• United States
• Higher Education
• 700 & Above Employee

• Intern

  • May 2015 - Aug 2015

  ·Assisted the Harper College Head Baseball Coach in designing a 13 week mental training PowerPoint. ·Updated the procedural manual in an orderly fashion while continuing to assist the staff with software programs such as excel and word. ·Taught a sports class for kids from the age of 8 to 14. ·Assisted the Harper College Head Baseball Coach in designing a 13 week mental training PowerPoint. ·Updated the procedural manual in an orderly fashion while continuing to assist the staff with software programs such as excel and word. ·Taught a sports class for kids from the age of 8 to 14.