Experience

Severn Estuary Partnership

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Administrative Assistant

  • May 2019 - Present

  Based at Cardiff University Based at Cardiff University



Bute Park Education Centre

• Bute Park Education Centre

• Volunteer (Casual)

  • Aug 2018 - Present

  Casual volunteer having undertaken various roles as follows: • Learning support assistant - supervising and providing support with school and group educational visits. Assisting the pupils and teaching staff with learning activities. •Supporting at the RHS Flower Show including aiding in and encouraging participation in activities. • Copywriting skills used to create a brochure and a guidelines leaflet outlining information and options for Educational Visits. Proofread literature providing suggestions for improvement to content as well as general edits to spelling, punctuation and grammar. • Communication skills used in liaising with the Education Officer to present ideas and collaborate over the brief for copy to create. • Previously stood in as Front of House- Customer service and personable skills used to meet and greet visitors to the centre, giving information about the park and events, working alongside other Bute Park staff and volunteers that frequent the Education Centre. Show less



Beaufort Research Limited

• United Kingdom
• Market Research
• 1 - 100 Employee

• Field Interviewer

  • Oct 2018 - Oct 2019

  • Lead in-person interviews using questionnaires and computer technology, ensuring compliance to techniques. • Administered surveys and data, maintained accurate records ensured confidentiality of information. • Communication skills used to create opportunities for interviews, enabling interviewees to feel at ease participating in surveys and contributing information including sensitive or personal. • Manage computer assisted interviewing instruments and maintain records on computer. • Providing extra support to conduct surveys on top of my allocated quota in order to help the company meet targets. Show less



Legal & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Pensions Specialist

  • Oct 2016 - Jul 2018

  Primarily dealing with the admin and processes involved in transferring personal pensions from other pension providers to Legal & General. As part of this role I also achieved the following:• Copywriting skills employed to devise and compose a set of standardised email templates for the department which has led to an increase in productivity and confidence in communication from customers who are in receipt of the emails and my colleagues who send them.• Communication skills used to liaise with a variety of people, adapting any communication to the audience; Answering enquiries from clients and financial advisers in writing and via e-mail, using a variety of computer systems and databases to check and update records. • Organisational skills used to manage and organise workload, adhering to strict deadlines and targets, record accurate information and process work within agreed external service levels. • Management skills used to provide support, share information and promote best practice within my team and across others. Show less

• Customer Service Specialist

  • Mar 2012 - Oct 2016

  My role involved dealing with the various admin and customer services duties to do with customers new and existing life assurance policies. Whilst in this role I accomplished the following:• Pro-active member of the Engagement Team in the company which involved motivating and encouraging positive engagement of my team and department wide; Creative, marketing and writing skills used to produce, organise and promote competitions and events; Presentation skills used in creating and participating in presentations for the competitions and events as well as other activities such as charity days; Organisational skills used in arranging team nights out and work-based events outside of work such as Christmas meals and quiz nights.• Copywriting skills used to devise and compose process guides. Teaching skills were used to train these process guides out to teams to improve productivity, business processes and the customer journey.• Communication skills applied when dealing with enquiries, processed correspondence and evidence, communicating with internal and external parties such as medical underwriters and GP surgeries in writing, via e-mail and by telephone.• Supported opportunities to retain and increase business by understanding customer needs, providing tailored responses, and generating sales leads.• Management skills used to support new starters by overseeing their work and providing regular assistance which involved being able to assess and prioritise time and work efficiently, managing expectations of others, and providing accurate, timely feedback and support.• Managed customer complaints, investigating and resolving where possible, ensuring any complaints dealt with were logged correctly and escalated where appropriate. Show less



Eva Organization for Women (EOW)

• Leicester, United Kingdom

• Caseworker (Volunteer role)

  • Mar 2011 - Jun 2011

  • Provided advocacy, information and other services for clients in areas they required assistance e.g. creating CV's, writing letters and complaints to various companies regarding personal and financial issues such as debt advice, paying bills, job hunting etc. • Dealt with often sensitive and personal issues for people from a range of cultures and backgrounds. • Organised meetings with clients, communicating with them on a regular basis to keep in contact and provide ongoing support. • Liaised with external bodies such as Citizens Advice to provide accurate and relevant assistance. Show less



New College Leicester

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Cover Supervisor and Teacher of English (including Teacher Training at various schools)

  • Sep 2008 - Jun 2010

  • Trained as an English and Media Studies teacher for eleven to eighteen-year olds which gave me experience teaching in a variety of schools from city-based, underprivileged and multi-cultural areas, to affluent, rural areas within the East Midlands. • Used analytical and writing skills to teach pupils how to produce their own pieces of written work including creative and imaginative writing, text interpretations and analysis, formal and personal letters and arguments, and scripts for talks and presentations. • Creative and forward planning skills used when creating and teaching lesson plans and learning schemes that were specifically tailored to the individual requirements of each student. This included creating lesson resources, keeping records, assessing and analysing work. • Provided pupils with practical and pastoral support, as well as leading meetings and discussions regarding pupils’ progress in parent evenings and departmental meetings. • Presentation skills used when sharing ideas and information with colleagues. Worked and liaised with other teaching and school staff, parents and guardians, school governors and other external parties to work effectively within a team. • Managed small reading groups to improve their confidence and reading skills. • Worked flexibly and under pressure, often dealing with difficult situations including managing challenging behaviour. Show less



British Gas and O2 mobile

• Cardiff, United Kingdom

• Various Customer Service roles

  • Sep 2006 - Aug 2008

  • Dealt with customer enquiries, promoting and cross-selling other products and services, and processing payments and invoices in call-centre based office environments. • Ensured high levels of customer service at all times whilst working in a targeted environment in terms of service quality, standards and sales. • Used databases such as SAP and Siebel to access industry information and advice, in-house computer systems to access customer accounts, Internet, e-mail and Microsoft Office. Show less