Experience

HOPE Research Institute

• Research Services
• 1 - 100 Employee

• Recruiter

  • Jan 2022 - Present

  - Managed patient intake process, appointment scheduling and acquisition of essential medical records. - Acted as a key intermediary among patients, healthcare providers, and insurance companies, ensuring efficient resolution of issues and fostering strong communication. - Conducted comprehensive training sessions for new staff, sharing expertise and best practices to promote a cohesive and highly skilled patient care team. - Collaborated with cross-functional teams to optimize patient care delivery and enhance overall operational efficiency. Show less



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Advanced Medical Support Assistant

  • Feb 2021 - Jan 2022

  - Assisted healthcare professionals with patient intake, including scheduling appointments and obtaining medical histories, ensuring smooth and efficient patient flow. - Collaborated closely with the PCP team to facilitate medication refill and renewal processes for Veterans, ensuring timely access to necessary medications and enhancing patient well-being. - Exhibited exceptional organizational skills and keen attention to detail, meticulously maintaining accurate and complete patient information and records to support seamless healthcare operations. - Managed administrative tasks, such as maintaining patient records, updating medical information, and processing medical documentation, adhering to strict confidentiality and data security protocols. Show less



AmeriHealth Caritas

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Resource Coordinator

  • Dec 2017 - Oct 2020

  - Coordinated and managed administrative tasks for clinical operations, ensuring smooth and efficient workflows within the healthcare facility. - Supported clinical staff by preparing and organizing medical records, charts, and other essential documents for patient visits and procedures. - Provided exceptional customer service to patients, addressing inquiries and concerns professionally and empathetically. - Coordinated and managed administrative tasks for clinical operations, ensuring smooth and efficient workflows within the healthcare facility. - Supported clinical staff by preparing and organizing medical records, charts, and other essential documents for patient visits and procedures. - Provided exceptional customer service to patients, addressing inquiries and concerns professionally and empathetically.