Barbara Seaman
Relationship Manager/Personal Banker at Bank of America- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Compliance Training
Bank of America -
Licensed Food Safety Manager
State of Florida -
Notary Public
State of Georgia
Experience
-
Bank of America
-
United States
-
Banking
-
700 & Above Employee
-
Relationship Manager/Personal Banker
-
2015 - Present
• Consistently exceed aggressive sales goals by cultivating customer rapport, and communicating brand recommendations, product quality and market comparisons. • Provide concierge-level customer service to ensure a 90%+ rating for all customer experience surveys. • Enhance the customer experience by accurately opening/maintaining accounts, controlling confidential documentation, and delivering relevant banking products to meet the consumer needs. • Mitigate regulatory risks by ensuring training compliance with governmental protocol. • Drive community awareness by participating in Habitat for Humanity and Second Harvest Food Bank outreach projects. • Collaborated with multiple department heads and lines of business partners to create a one-team approach to meeting customer and guest needs. • Effectively trained and coached staff to deep dive into customer priorities, make appropriate recommendations, and enter sales success, thus increasing revenue and elevating customer/guest satisfaction. • Led staff hiring, training, development and coaching to teams with 3-30 members. • Sustained client/guest satisfaction and retention by timely offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges and service execution. • Ensured supply met demand by monitoring weekly and monthly inventory for optimal stock replenishment. • Ensured headcount levels met operational demands by monitoring staffing initiatives, recruiting, interviewing and hiring top talent, terminating under-performers, and coordinating manpower to drive workflow. • Collaborated with sales and marketing teams to create packages offered to guests to increase revenue. Show less
-
-
-
Southernmost Hotel Collection
-
United States
-
Hospitality
-
Reservations Supervisor
-
2012 - 2015
• Streamlined operational efficiency by supervising/training/coaching reservations department, conducting annual performance reviews, implementing sales processes, and providing feedback/recommendations to the strategic team to increase hotel sales and profitability. • Attending weekly revenue meetings to communicate operational activities/concerns, such as call volume, rate feedback, and marketing promotions. • Initiated a 5-star guest experience beginning with creating a reservation to increase ADRs by 200% over 3 years. • Facilitated monthly meetings with reservations team to establish targeted markets and identify strategic plans for maximizing revenue. • Built/maintained consistent client relationships to deliver high-quality customer service. • Utilized conflict resolution skills to de-escalate complaints and increase visit retention. • Led the reservations team through a property management system changeover from Maestro to Opera. • Strengthened brand awareness by partnering with revenue strategy teams to develop sales and marketing strategies for expanding hotel visibility. • Actively volunteered for community events sponsored by Hotel including Key West Brewfest, Key West Songwriter’s Festival, Key West Film Festival, and the Fantasy Fest Headdress Ball. • Monitored online booking interfaces to ensure proper room inventory and minimize risk of over-bookings. • Created property and room descriptions used by reservation agents to accurate present property locations, views/amenities, thus allowing guests to fully visualize their vacation experience. • Coached reservations team to understand guest priorities/offer recommendations for amenities offered to guests for up-selling opportunities. • Liaised between front of house and revenue team to create seamless resolutions for any discrepancies in the reservation/arrival/departure process for the guests. • Oversaw/trained staff on implementation of Navis, allowing for outbound follow-up calls to secure bookings. Show less
-
-
-
West Isle Club Apartments
-
United States
-
Real Estate
-
Leasing Professional
-
2011 - 2012
• Headed the complete leasing life cycle, while maintaining advertising offerings for a 210-unit apartment community. • Met and exceeded monthly and annual goals by increasing occupancy from 82% and maintaining 100% occupancy for the first time in the property’s history. • Implemented a process to collect delinquent utility bills, netting a $60K+ recovery. • Organized and hosted monthly resident parties and events including Breakfast on the Go, Resident Appreciation BBQ, Children’s Halloween Party, Cookies with Santa, Easter Egg Hunt. • Completed leasing professional and service team modules of Grace Hill Training Program with 95%+ scores. Show less
-
-
-
-
Owner
-
2008 - 2011
• Led all aspects of the restaurant management operations including FOH/BOH staffing/training, inventory control, procurement, accounting, payroll, bookkeeping, marketing, advertising, sales, menu planning, and food safety. • Developed recipes and processed for cooks to follow to ensure consistent delivery of food products. • Appointed as a licensed food safety manager. • Led all aspects of the restaurant management operations including FOH/BOH staffing/training, inventory control, procurement, accounting, payroll, bookkeeping, marketing, advertising, sales, menu planning, and food safety. • Developed recipes and processed for cooks to follow to ensure consistent delivery of food products. • Appointed as a licensed food safety manager.
-
-
Education
-
Atlantic Cape Community College
Coursework
Community
