Experience

Mikva Challenge

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director, Data and Evaluations

  • Jul 2019 - Present

  Greater Chicago Area



National Able Network

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Director of Quality and Procedure

  • May 2010 - Jul 2019

  Greater Chicago Area ● Ensure Senior Community Service Employment Program (SCSEP), Workforce Innovation and Opportunity Act (WIOA) Titles I & II programs, Community Service Block Grant, (CSBG) and other NAN grants meet goals including enrollment, employment, and retention ● Developed and implemented a new client process flow that created eligibility specialists and streamlined WIOA intake and enrollment process ● Oversaw four grant transitions by transferring 500 NAN participants to new grantees and… Show more ● Ensure Senior Community Service Employment Program (SCSEP), Workforce Innovation and Opportunity Act (WIOA) Titles I & II programs, Community Service Block Grant, (CSBG) and other NAN grants meet goals including enrollment, employment, and retention ● Developed and implemented a new client process flow that created eligibility specialists and streamlined WIOA intake and enrollment process ● Oversaw four grant transitions by transferring 500 NAN participants to new grantees and onboarding 1,000+ new participants in NAN awarded regions in various states ● Partnered across four departments to design and implement a Digital Literacy training program ● Created 2 agency-wide Customer Contact Centers, allowing for the maximization of line staff time and providing a unified intake experience ● Supervised the completion of new and exited payroll information for 1000+ participants, trained staff in appropriate procedures for managing sensitive participant information, ensured that information was correct while confirming that participants knew their NAN contact ● Guarantee grant compliance of all Senior Services programs, including 9 SCSEP projects totaling over 1000 slots through audits and staff trainings ● Collaborate between the WIOA team and IT Career Lab to optimize student selection and enrollment onto the program ● Facilitate monthly leadership team meetings and quarterly all-staff team meetings, as well as hold project meetings bi-weekly ● Monitor budgetary spending and made recommendations on program operations to ensure spending remained on target ● Establish and administer program-wide operating procedures and best practices, such as an internal monitoring process ● Identify areas of improvement by conducting program quality reviews, analyzing performance data, and compiling customer satisfaction surveys ● Address deficiencies by creating mediation plans as well as providing technical assistance and oversight to program staff Show less



Greater West Town Community Development Project (GWTP)

• Assistant Coordinator of Client and Follow-Up Services

  • Apr 2006 - May 2010

  Greater Chicago Area ● Assisted job seekers facing barriers of criminal backgrounds, mass layoffs, lack of formal education, and long-term employment gaps obtain sustained employment ● Created participant reports, case notes, and paperwork according to city and state funder guidelines ● Designed and supervised special projects to evaluate and strengthen services provided to participants ● Secured relationships with local employers to open opportunities for participants

• Assistant Coordinator of Client and Follow-Up Services

  • Apr 2006 - May 2010

  Greater Chicago Area