Experience

Telecom Technicians, Inc. (TTI)

• United States
• Information Technology & Services
• 1 - 100 Employee

• Engineering and Operations Assistant

  • Mar 1998 - Present

  Proven leader whose organization skills have led a Field team of Engineers to improve margins while improving Customer Satisfaction within a very competitive environment. Key areas of expertise are:• Project Management• Service Process Transformation• Service Delivery Improvement• Margin Improvement• Customer Relations• Vendor Management Proven leader whose organization skills have led a Field team of Engineers to improve margins while improving Customer Satisfaction within a very competitive environment. Key areas of expertise are:• Project Management• Service Process Transformation• Service Delivery Improvement• Margin Improvement• Customer Relations• Vendor Management



Silver's Office Supply

• Purchasing

  • Jan 1984 - Jan 1986

  Developed a Art and Drafting Department for their retail stores. Traveled to the retail locations training store employees selling techniques for the Art and Drafting products. Arranged for Manufactors to come in and train employees on their products. Developed a Art and Drafting Department for their retail stores. Traveled to the retail locations training store employees selling techniques for the Art and Drafting products. Arranged for Manufactors to come in and train employees on their products.



Office Resource

• Purchasing/Store Manager

  • Jan 1982 - Jan 1984

  Assisted in opening their first retail store. Developed the products lines for office, art, drafting supplies and gifts to be sold. Created displays for both windows and in store. Hired and trained the employees. Assisted in opening their first retail store. Developed the products lines for office, art, drafting supplies and gifts to be sold. Created displays for both windows and in store. Hired and trained the employees.