BARBARA NAKIMBUGWE
Collections Manager Retail at Bank of Africa - Uganda- Claim this Profile
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Topline Score
Bio
Credentials
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Harvard Mentor Course 44 Modules
Harvard University
Experience
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Bank of Africa - Uganda
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Banking
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200 - 300 Employee
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Collections Manager Retail
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Feb 2016 - Present
To take full control and management of assigned portfolio of special assets and other excess positions, and in liaison with relevant officers, implement recommended actions to recover value for the bank.Key Responsibilities:1. Review the excess and arrears reports from all branches every morning and obtain satisfactory responses from the Branch Managers or Account Relationship Managers with a view to recover the arrears positions in the shortest time possible.2. Monitor and report on any unauthorized excesses on accounts.3. Undertake actions for each of the persistent or troublesome positions on a daily basis.4. Make a report of any persistent accounts in arrears with recommended actions to the Recoveries Committee on a monthly basis.5. Implement all recommendations of the Recoveries Committee with regard to accounts in arrears / excess positions.6. Keep custody of all files placed under Special Assets and ensure they are neatly maintained and ensure their orderly movement and updates.7. Daily review of all accounts in assigned portfolio and update the Senior Manager, Special Assets and the Recoveries Committee on any significant developments (internally or externally) with regard to improvement or deterioration of the positions and chances of recovery.8. Every week, monitor movements in the Special Assets accounts (credits or debits) and recommend appropriate adjustments in provisions.9. Ensure that all interest charged on Special Assets is reviewed every month and suspended (The Non-Accrual Principle), and recommend any reversals of interest in suspense or conversion of accounts into Accrual Basis. 10. Maintain dialogue on a continuous basis with all third parties i.e. Lawyers, Auctioneers, Debt Collectors etc, and update the Recoveries Committee on a weekly basis on any significant developments.11. Handle all documentation / correspondence regarding the referral of Special Assets to third Parties in consultation with the Senior Manager, Show less
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Branch Manager Jinja and Clive road branches
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Jul 2011 - Apr 2016
An enthusiastic and motivated professional with administration, banking, relationship management experience and skills seeking to obtain a challenging position and active involvement in a progressive organization. I have been running both branches for the last five years. Key qualifications: Banker. Financial Consultant. Branch Operations Manager. Collections Manager.Professional Objectives Professional banker with 17 years banking experience covering major aspects of banking including , customer service, sales & marketing of bank products, business development & Public relations.Possesses strong organizational, communication and computer skills.Strong team player/leader that excels in maintaining productive relationships with clients, staff. Peers and management.Positive, optimistic, well-organized self-starter who excels under pressure and meets deadlinesCommitted to professional development and career growth. To oversee the Branch with regard to administration, operations, growth and customer care policies and strategies of the bank..Develop sales and achieve the expected productivity by driving SME and Corporate sales and grow the wallet share for Jinja branch. Originate and carry out initial assessment of business propositions both new and existing and to recommend the Bank's involvement.Initiate and monitor customer/bank contact at all levels for clients to ensure that highest standards of service are maintained.To carry out regular GAP analysis to fine-tune existing product offerings in order to be in sync with requirements of the chosen customer segments.Collate and evaluate competitor activity to give a continuous product and price advantage.Grow the bank’s asset bookMarketing and building relationshipsCross selling to ensure profitabilityMaintain high standards by paying attention to detailResponsible for all borrowing customers both in terms of credit risk and revenue. Show less
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I&M Bank Uganda
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Uganda
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Banking
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200 - 300 Employee
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Acting Branch Manager
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Nov 2010 - Jul 2011
• To contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the commercial sector of the market.• Maintain a comprehensive database of existing relationships and prospects.• Identify customer’s needs and buyers values and proactively seek to provide products and services to meet the identified needs.• Review applications for credit facility in line with banks policy and make appropriate recommendations and decisions.• Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis.• Analyze and screen applications for the credit based on the banks credit risk procedures.• Initiate and carry out recovery action on non performing credit facilities on assigned accounts.• Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels.• Ensure timely resolution of customer complaints and issues.• Assist customers in the account opening process.• Prepare monthly activity and performance reports for the Branch Business Managers attention.• Supervise and co ordinate the activities of subordinate staff.• Establish performance objectives and targets for account officers and prepare timely and objective performance appraisal on them.• Last but not least I participate in branch and other team meetings Show less
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Relationship Officer
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Oct 2003 - Feb 2011
I attained this post after my good performance as the customer care officer and under this position I was in charge of sales and business for the bank. My duties and responsibilities under this post were as follows:• To contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the commercial sector of the market.• Maintain a comprehensive database of existing relationships and prospects.• Identify customer’s needs and buyers values and proactively seek to provide products and services to meet the identified needs.• Review applications for credit facility in line with banks policy and make appropriate recommendations and decisions.• Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis.• Analyze and screen applications for the credit based on the banks credit risk procedures.• Initiate and carry out recovery action on non performing credit facilities on assigned accounts.• Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels.• Ensure timely resolution of customer complaints and issues.• Assist customers in the account opening process.• Prepare monthly activity and performance reports for the Branch Business Managers attention.• Supervise and co ordinate the activities of subordinate staff.• Establish performance objectives and targets for account officers and prepare timely and objective performance appraisal on them.• Last but not least I participate in branch and other team meetings Show less
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Education
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1998 - 2001
Makerere University
Bachelor's degree, Bachelors of Arts in Social Sciences -
1994 - 1997
Iganga Senior Secondary School
UCE, O Level
Community
