Experience

National Health Insurance Management Authority

• Zambia
• Insurance
• 100 - 200 Employee

• Provincial coordinator - NHI Project

  • Mar 2021 - Present



Allied Mobile Communications

• Telecommunications
• 1 - 100 Employee

• Center Manager (Livingstone Airtel Shop)

  • Jan 2013 - Mar 2021

  • Monitoring sales team activities and performance. • Handling Airtel Dealer sales and report to headquarters on a daily basis. • Stock and inventory reconciliation and control. • Developing internal work strategies in service provision, work and customer relations. • Monitoring quality assurance, ensuring standards are met and adhered to in order to ensure total and ongoing customer satisfaction. • Monitoring sales team activities and performance. • Handling Airtel Dealer sales and report to headquarters on a daily basis. • Stock and inventory reconciliation and control. • Developing internal work strategies in service provision, work and customer relations. • Monitoring quality assurance, ensuring standards are met and adhered to in order to ensure total and ongoing customer satisfaction.



airtel

• India
• Telecommunications
• 700 & Above Employee

• Office Sales Executive (Accounts)

  • Jan 2011 - Dec 2012

  • Ensure stock availability for the region • Handling dealer sales and report daily to head office • Reconciling stock and bankings for the head office • Issuing of stock to Airtel distributors • Ensure stock availability for the region • Handling dealer sales and report daily to head office • Reconciling stock and bankings for the head office • Issuing of stock to Airtel distributors



Zain Group

• Kuwait
• Telecommunications
• 700 & Above Employee

• Customer Service Executive

  • 2008 - 2010

  • Ensure an effective customer ‘walk in’ care and support program is implemented. • Develop positive relations with customer and co-workers in a professional manner. • Keeping up to date with all information related to Airtel products and Services. • Offer consultancy services to customers and clients. • Handle, resolve, classify, record and customer and clients contacts accurately • Document, analyse, and interpret daily individual reports. • Conduct Resource Scheduling. • Compile and Submit management reports weekly, monthly and whenever required. • Improving quality and responsiveness to customer services and care. • Daily cash-ups, cash snap checks and sales counter management. • Airtel Money customer registration. • Stock and Inventory control. • Sim Pack replacements. Show less



Celtel

• Telecommunications
• 500 - 600 Employee

• Call Centre Agent

  • May 2004 - May 2007

  • Answering customer and clients calls. • Provide consultancy services on Celtel products and services. • Develop and ensure positive customer relation. • Meet performance standards and targets. • Develop, monitor and control internal services and work relations. • Answering customer and clients calls. • Provide consultancy services on Celtel products and services. • Develop and ensure positive customer relation. • Meet performance standards and targets. • Develop, monitor and control internal services and work relations.