Tutor privato

• Nov 2020 - Present

Ripetizioni,Aiuto Compiti e stesura Tesi Ripetizioni,Aiuto Compiti e stesura Tesi

Operatore Educativo per l'Autonomia e la Comunicazione

• Apr 2021 - Present

Oepa (ex Aec) Oepa (ex Aec)

Operatore Educativo per l'Autonomia e la Comunicazione (Oepa,ex Aec)

• Feb 2021 - Apr 2021

Receptionist e Addetto Booking

• Oct 2017 - Nov 2020

Check-in; Check out ; managing the reservation process on the phone, via email and through the OTAs; Content Editor, Front Office, Social and Media Marketing (update facebook, instagram,), managing online reviews (Tripadvisor, Booking, Hotel website...); update rates on the hotel website and OTAs. Check-in; Check out ; managing the reservation process on the phone, via email and through the OTAs; Content Editor, Front Office, Social and Media Marketing (update facebook, instagram,), managing online reviews (Tripadvisor, Booking, Hotel website...); update rates on the hotel website and OTAs.

Travel Agent

• Mar 2017 - Sep 2017

Taking care of customers via phone, emailing, messaging during and after the booking process. Taking care of customers via phone, emailing, messaging during and after the booking process.

Receptionist

• Dec 2016 - Mar 2017

Check-in; Check out ; managing the reservation process on the phone, via email and through the OTAs; Content Editor, Front Office, Social and Media Marketing (update facebook, instagram,), managing online reviews (Tripadvisor, Booking, Hotel website...); update rates on the hotel website and OTAs. Check-in; Check out ; managing the reservation process on the phone, via email and through the OTAs; Content Editor, Front Office, Social and Media Marketing (update facebook, instagram,), managing online reviews (Tripadvisor, Booking, Hotel website...); update rates on the hotel website and OTAs.

Travel Agent

• Feb 2016 - Nov 2016

Assistance to travel agencies and customers to manage reservations through the b2b system; Individual bookings of hotels, apartments, transfers, packages on the major OTAs; Manage and solve overbooking problems cooperating with suppliers and hotels; Keep in contacts with the major OTAs of the tourism market. Assistance to travel agencies and customers to manage reservations through the b2b system; Individual bookings of hotels, apartments, transfers, packages on the major OTAs; Manage and solve overbooking problems cooperating with suppliers and hotels; Keep in contacts with the major OTAs of the tourism market.

Booking Agent /Tour Coordinator

• Sep 2011 - Dec 2015

Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations; Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various services and operations; Coordinate with sales department and manage all communication for group bookings and maintain all calendars for guided tours and inform operation staff for same; Manage all the Suppliers Extranet; Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times; Front Office and Back Office Show less

Internship

• Feb 2011 - Aug 2011

Desk clerk; Promoting and improving Hotel's image with media and costumers; Webmarketing. Desk clerk; Promoting and improving Hotel's image with media and costumers; Webmarketing.

Internship "Leonardo Da Vinci"

• Oct 2010 - Dec 2010

Organizing art exhibitions, cultural seminars and concerts; Cataloguing of Real Academia’s Art Heritage. Organizing art exhibitions, cultural seminars and concerts; Cataloguing of Real Academia’s Art Heritage.

Internship

• Sep 2010 - Sep 2010

Writing newsletter's articles; Attending casting management; Filing clerk. Writing newsletter's articles; Attending casting management; Filing clerk.

Internship MAE-Crui

• May 2010 - Aug 2010

At the "Press and Information Service": Acquisition of abilities about the communication modalities of the Office to collecting and broadcasting news. At the "Press and Information Service": Acquisition of abilities about the communication modalities of the Office to collecting and broadcasting news.