Experience

StoneSprings Hospital Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Emergency Room Registrar II

  • May 2017 - Present

  Interview patients at bedside to obtain all necessary account information. Follow AIDET guideline with all patients, insuring all charts are completed and accurate while providing exemplary customer service Verify all insurance and obtain pre-certification/authorization, calculate and collect patient liability amounts and insure all needed signatures are obtained for treatment Train and assist new hires and be a resource for on-the-job training Assist Team Lead with review of medical necessity failures and audits, authorization follow-up, billing questions, missed collection follow up Show less



Westfields Marriott Washington Dulles

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Specialist

  • Apr 2019 - Present

  Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges, coordinate with Housekeeping to track readiness of rooms. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Take Room Service orders and input into Marcos for preparation and delivery, deliver guest special amenities. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Show less



Goodstone Inn & Restaurant

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Coordinator

  • Jan 2016 - May 2017

  Mastered complete registration process, from call center to communicating confirmation to guest. Conduct all necessary front desk duties, answering reservation calls, assisting guest with dining reservations, gather and accurately input guest demographic information using Maestro reservation, Open Table dining reservation and Aloha restaurant computer systems, check-in, and escort guest to their rooms Promote Inn’s brand marketing programs, while assisting guest making appropriate vacation plans and hotel gift shop purchases Establish and maintain effective working relationships with guest and co-workers Show less



Mars, Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• Executive Coordinator

  • Jan 2011 - Dec 2015

  Conduct event planning for annual business meetings and conferences, including vendor contracts, travel arrangements and hotel reservations, onsite management and coordination, menu selection and approval, hiring / supervising of employees/servers, and pre- and post-event set-up and tear-down. Manage business details and administrative support for 5 high-profile company executives (Vice President, Public Affairs; Director, Global Sustainability; Director, Global Trade and Customs; Director of Global Intelligence and Director, Global Programs). Organized worldwide business travel, passport and visa requirements, accommodations, ground transportation, and meeting and entertainment arrangements. insure proper passage and speedy travel, without delay Develop meeting materials and business presentations; produce and distribute materials, assist in maintaining top shareholders database, manage business expenses, calendars, and business contacts for all 5 executives. Show less