Experience

Foundever

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Trainer

  • Mar 2022 - Present



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Professional

  • May 2021 - Feb 2022



Lidex

• Poland
• Translation and Localization
• 1 - 100 Employee

• Menedżer Sprzedaży

  • Jan 2021 - Feb 2021



Webinterpret

• Poland
• Software Development
• 100 - 200 Employee

• Customer Success Specialist

  • Jan 2019 - Jul 2019

  - providing advice and best practices for clients via e-mail and chat and phone; - using software or database daily (Zendesk, SalesForce, Jira, MySQL, RedShift etc.) - providing technical account analysis; - establishing long term client relationships and fulfill client satisfaction goals. - providing advice and best practices for clients via e-mail and chat and phone; - using software or database daily (Zendesk, SalesForce, Jira, MySQL, RedShift etc.) - providing technical account analysis; - establishing long term client relationships and fulfill client satisfaction goals.



Trustwave

• United States
• Computer and Network Security
• 700 & Above Employee

• Customer Support Analyst

  • Nov 2014 - Feb 2018

  - supporting customers’ queries regarding PCI DSS (inbound calls, e-mails, and chats) in English and Polish;- conducting trainings for new hires;- translations for the services and products the company develops and supports (English and Polish).

• Team Leader

  • Apr 2016 - Jan 2017

  - mentoring and motivating team to achieve KPI targets; - monitoring team members’ performance (to meet KPIs and Quality Assurance);- conducting onboarding processes and product trainings for the new hires; - active participation in the recruitment process - job interviews; - translating and updating the company’s internal knowledge database; - ensuring all administrative and IT records are entered and updated correctly; - implementing new initiatives and ideas for training area; - providing reports and information on key issues to a senior manager;- arranging monthly meetings with team members and giving them constructive feedback. Show less