Experience

Womble Bond Dickinson (UK) LLP

• United Kingdom
• Law Practice
• 700 & Above Employee

• Data Services Administrator

  • May 2022 - Present

• Client Support Administrator

  • Feb 2021 - May 2022

  Providing administrative support to paralegals and solicitors across the firm, including opening new instructions, drafting correspondence, and billing. Responsible for billing one of the firm’s largest clients, with upwards of 200 matters per month. Dealing with client enquiries and ensuring progress trackers are kept up to date.



Ivybridge Community College

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• SEND Administrative Assistant

  • Sep 2017 - Aug 2018

  Providing effective administrative support to Student Services to enable quality provision for SEND and disadvantaged students, including sending letters on behalf of the assistant SENDCos, purchasing, taking minutes, and maintaining departmental literature for parents and teaching staff.Analysing SEND and PP student’s progress at key assessment points and coordinating lesson observations. Creating and maintaining spreadsheet of sixth formers without a lanyard to support KS5 staff.Assisted with attendance as necessary. Assisted with lunchtime Japanese club, leading activities and encouraging students to engage with Japanese language and culture. Show less

• Data Administrator

  • Jan 2017 - Aug 2017

  Supporting teaching staff with their data needs, particularly at key assessment points throughout the year. Developing and maintaining a data dashboard to present 2,000 students’ progress efficiently. Creating reports in SIMS that were dispatched to parents on a quarterly basis. Assisting with other admin teams within the College as necessary.



Aid Call - A Brand of Legrand

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2016 - Jan 2017

  Providing administrative support to Personal Alarms Customer Services to ensure that customer needs are met, while also maintaining accurate records so that appropriate assistance can be given in event of emergency. Processing online orders efficiently and accurately, ensuring that they are dispatched in a timely manner while also adhering to procedures, making outbound calls where necessary to clarify details.Dispatching new alarm pendants and accessories, prioritising other tasks so that customers receive them promptly. Inputting accurate information, and scanning paperwork to the customer record.Taking overflow Customer Services calls during busy periods, arranging call-backs or dealing with customer requests as appropriate. Training in the Emergency Response Centre to take emergency calls during busy periods, getting help for customers from their contacts or 999 where needed. Covering Reception in case of sickness, taking care of front of house duties such as visitors and deliveries. Distributing incoming post in the morning & franking outgoing post in the afternoon. Show less

• Customer Service Representative

  • Nov 2015 - Dec 2015

  Calling 1,500+ existing Age UK customers to recruit participants for product trials, maintaining participant records, and dispatching consent forms and products to participants.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Data Processor

  • Sep 2014 - Aug 2015

  Processing the accounts of deceased customers with accuracy, efficiency, and empathy, while adhering to Bank procedures. Using clear, concise and jargon-free speech to explain services and resolve problems, both over the phone and in writing. Liaising with both solicitors and executors in a manner appropriate to each. Taking ownership of cases to ensure the best possible outcome for the customer. Providing effective support for line management in maintaining the processing queue and prioritising tasks in order to uphold the service level agreement. Training fellow colleagues in maintaining the processing queue. Show less