Experience

Indotek Group

• Hungary
• Real Estate
• 100 - 200 Employee

• Executive Assistant To Chief Executive Officer

  • Nov 2020 - Present



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Reservations Manager

  • Mar 2020 - Nov 2020

  • Day to day management of reservations team including coaching and counseling • Ensure consistent quality assurance evaluations for all Reservations Representatives and provide appropriate feedback to maximize sales potential. • Manage customer relationship from a service perspective through a structured communication approach • Understand customer needs through proactive continuous customer diagnosis • Maintain relationship with Corporate partners, Airlines and Cruising companies • Talkative reports and analysis to senior stakeholders Show less



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Reservation Agent

  • Apr 2013 - Dec 2015

  • Individual, Corporate, Group and Airline Crew Reservations• Upselling higher room categories and other Hotel services• Strong co-operation with all the other Departments• Handling special guest requests

• Personal Assistant To Directors

  • Mar 2011 - Mar 2013

  • Back of the house administrative duties• HR procedures of the Department• Managing diaries and organising meetings and appointments• Booking and arranging travel, transport and accomodation• Preparing reports and presentations• Miscellaneous tasks to support my Manager