Experience

Open Arms Care

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Shift Supervisor

  • Apr 2022 - Present

  Oversee direct support providers in the day to day operation of the home during the third shift. Assist with direct support activities when needed. Ensure that clients was taken care of according to their prescribed plans. Prepare reports to ensure compliance and meet the needs for the client. Oversee direct support providers in the day to day operation of the home during the third shift. Assist with direct support activities when needed. Ensure that clients was taken care of according to their prescribed plans. Prepare reports to ensure compliance and meet the needs for the client.



STATE OF TENNESSEE HCFA

• United States
• Government Administration

• Program Coordinator Manager

  • Apr 2019 - Sep 2021

  Supervise team of program coordinators in the Appeals Operations Group in TenncCare. Review appeals for correctness, resolve complex issues related to benefits, policy and recertification. Manage day to day responsibilities related to hearing schedules, deadlines, and correspondence for team. Conduct performance revues and personal development plans. Train new hires and refresh existing employee to ensure adherence to all policies and guidelines.

• Program Coordinator/Appeals

  • Nov 2014 - Apr 2019

  Review appeals to see if a valid appealable dispute exists. Research issues and policies to see if appeal can be resolved. Correspond with appellants, attorneys and relevant agencies as needed during the appeals process. Act as State's witness during the hearing.

• Managed Care Specialist

  • Nov 2013 - Nov 2014

  Review applications to determine eligibility for TennCare/Medicaid benefits. Communicate requirements to applicants and assist in meeting requirements. Keep up to date on TennCare policies and procedures. Adhere to state and federal deadlines to ensure compliance.



State of Tennessee /Department of Human Services

• Eligibility Councelsor

  • Aug 2009 - Nov 2013

  Reviewed applicates face to face and over the phone for eligibility for SNAP, Families First and Medicaid. Assist applicate in meeting qualifications by requesting missing documents, advising of requirements, and finding childcare. Reviewed applicates face to face and over the phone for eligibility for SNAP, Families First and Medicaid. Assist applicate in meeting qualifications by requesting missing documents, advising of requirements, and finding childcare.



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Corporate Trainer

  • Jan 2007 - Dec 2008

  Train customer service representatives in Tennessee and New Jersey on soft skills to ensure excellent customer service we provided. Certified to train advanced customer service skills. Created training modules and facilitated training both in person and virtual. Evaluated training effectiveness and process improvement Train customer service representatives in Tennessee and New Jersey on soft skills to ensure excellent customer service we provided. Certified to train advanced customer service skills. Created training modules and facilitated training both in person and virtual. Evaluated training effectiveness and process improvement



Cingular Wireless

• United States
• Telecommunications
• 1 - 100 Employee

• Telemarketing Group Supervisor

  • Mar 2004 - Dec 2007

  Manager group of sales representatives in a call center. Guide and motivate to meet sales numbers, call adherence, attendance, and call quality each month. Participate in the interviewing process. Train new hires. Manager group of sales representatives in a call center. Guide and motivate to meet sales numbers, call adherence, attendance, and call quality each month. Participate in the interviewing process. Train new hires.



U.S. Department of Homeland Security

• Government Administration
• 700 & Above Employee

• TSA

  • Aug 2003 - Sep 2004

  Screen passengers boring airlines to ensure safety of all flights. Screen passengers boring airlines to ensure safety of all flights.