Experience

Superior Environmental Solutions
• United States
• Environmental Services
• 1 - 100 Employee
• Office Manager, EMR Division

  • Aug 2016 - Present

Allied Technical Services
• India
• IT Services and IT Consulting
• 1 - 100 Employee
• Rental Coordinator

  • May 2014 - Aug 2016


Bunzl Distribution, LLC/ R3 Safety

• US/Canadian Customer Service Rep/RGA Coordinator

  • May 2007 - Apr 2014

  • Provided fanatical customer service to internal and external customers with the highest degree of professionalism, and also gave timely resolution to customer issues such as billing, credits, and overall satisfaction for the US and Canada regions. • Development and implementation of procedures and processes for the first Returns Department in the company’s history (including standard operating procedures, creation of forms , logs and spreadsheets; initial training of employees in multiple departments in classroom style training and daily, weekly and monthly monitoring of progress). • Primary contact for the coordination of all returns for seven satellite locations / distribution facilities. • Increased customer satisfaction involving product returns from 34% to 89% according to surveys provided with the return. • Primary contact for research and approval of all returns for all customers in the US and Canada. The profit margins in Canada were 5% and I gradually increased them to 16%+ over a 6 month time frame. • Daily use of Microsoft Word, Microsoft Excel, Email, AS400, Adobe PDF, PowerPoint, and Internet Explorer. • Order entry, problem resolution, account maintenance, expedites, etc. • Chairman and Secretary of the Safety Committee since 10/2009.



Pennant Moldings Inc.

• 1 - 100 Employee

• Maintenance Supervisor/Customer Service Manager

  • May 2002 - May 2007

  • Supervised, wrote performance appraisals, and gave direction to a team of 10 to fifteen hourly associates. • Setup and maintenance of 15+ steel roll mills and 10+ 200 ton steel presses. Recorded all services rendered to equipment to keep the preventive maintenance on schedule. The down time of the mills and presses dropped from 36% to under 10% due to improved preventive maintenance which resulted in 20% more production and profits. • Hourly quality checks on all products before and after production to insure quality standards are up to the customers given tolerances. • Implemented ISO 9001:2000 alongside ISO national consultant, Richard Busch including all form creation, file consolidation and organizing all blueprints and other confidential documents. Also creation of the ISO handbook for Pennant Moldings with all processes and procedures for all product operations. • Being the one point of contact for about 250 customers including order entry, production scheduling, problem resolution, quality control, returns and expedites and all other customer concerns. • Operation of all basic office equipment. • Roll Mill operator and maintenance duties in the beginning and I worked my way up to Customer Service Manager through hard work and learning as much as possible about all operations.



Clayton Homes

• United States

• Office Manager/Service Coordinator

  • May 1998 - May 2002

  • Coordinate service calls and new home setups with a crew of 15+ employees. • Bookkeeping of all new customer accounts and dealership finances. • Accounts Receivable and Accounts Payable for the branch. All accounts brought current within 3 months of taking over. • Account maintenance of all new home deals including down payments and setting up the financing for the new homes by contacting banks and loan companies to find one that would match the customers’ needs. • Customer Service before, during and after the sale of the home.



Airborne Express

• Australia
• Freight and Package Transportation
• 1 - 100 Employee

• Communications Assistant

  • Jan 1997 - Mar 1998

  Darkroom work and layout of the Corporate newsletter and maintenance of the 150+ corporate bulletin boards. Darkroom work and layout of the Corporate newsletter and maintenance of the 150+ corporate bulletin boards.