Experience

North West Anglia NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Aug 2016 - Present



Access Prepaid Worldwide (MasterCard) / Travelex Peterborough

• Peterborough, United Kingdom

• FRAUD AND RISK - DEBT MANAGEMENT ANALYST 2006 to 2015

  • 1989 - 2015

  •Managed negative balances across all card programs, investigating route cause of negative balances on prepaid cards. •Liaised with other business areas to find creative solutions to mitigate losses to the business. •Timely completion of established internal and external debt recovery procedures, including production of letters and customer contacts. Using Microsoft Word and Outlook. •Produced statements of accounts as required. •Responded to cardholder queries. •Updated of accounts. •Liaised with our Debt Recovery Agency, for the collection on the UK Negative Balances, forwarding the Negative Balance data weekly. •Cleared the Cards when the payment had been received via the GBP account from the Debt Recovery Agency. Sent their commission payments via swift. Advised the Finance department of the cleared Cards, and the commission payment data sent, enabling them to clear their accounts. •Accurate and organised record keeping including collections and write offs. Using Microsoft Excel. •Accountable for the collection of the monetary values owed for reload errors, Negative balances and Chargebacks. Annually recovered over £1m. LOSS MANAGEMENT UNIT/ STOPPED CHEQUE CONTROL 2006-1989 Travelex/ Thomas Cook. Peterborough •Prepared and sorted stolen travellers cheques. •Made decisions on placing stops on cheques. •Refunded the appropriate company for the stolen cheques that were accepted. •Made contact to companies worldwide by telephone or letter. •Raised Swift payments and banker drafts. •Entered all data. •Manually counted all the encashed travellers cheques remitted by Thomas Cook branches on a daily basis. •Fully trained on the cheque reader when it was introduced into the business. Show less